Contract Duration: 12 months

Job Description

Design, develop, document, implement, test, deploy, maintain, and support ServiceNow solutions, enhancements, and changes based on business requirements. Develop and configure ServiceNow platform solutions through scripting, configuration, integrations, workflow automation, and other development activities. Design and implement AI-enabled solutions within the ServiceNow platform, including Now Assist, Generative AI, Predictive Intelligence, Virtual Agent, AI Search, and Intelligent Automation capabilities. Identify opportunities to leverage AI and automation to improve service delivery, streamline business processes, enhance user experience, and increase operational efficiency. Integrate ServiceNow and AI capabilities with enterprise systems, data sources, and third-party services through APIs and integration frameworks. Document technical designs, key decisions, issues, risks, enhancements, and implementation activities throughout the development lifecycle. Support all phases of the development lifecycle (Design, Develop, Test, Deploy, Maintain, and Optimize). Establish technical project plans, prioritize functional and technical requirements, and provide regular status updates. Participate in business process redesign workshops and provide technical feasibility assessments related to ServiceNow and AI solutions. Work closely with business stakeholders to gather, clarify, and translate business requirements into technical and functional specifications. Monitor, troubleshoot, and resolve technical issues, including those related to ServiceNow platform functionality, integrations, automation, and AI implementations. Work with support teams to ensure successful transition from development to operations and ongoing support. Communicate and collaborate with project team members and stakeholders throughout project delivery. Ensure ServiceNow and AI solutions comply with organizational security, privacy, governance, and compliance requirements. Perform other related activities and deliverables as required.

Required Skills

University degree or college diploma in business, public administration, statistics, computer science, information technology, or a related field. A minimum of three (3) years of demonstrated experience as a developer for ServiceNow implementations. Demonstrated experience with ServiceNow modules including, but not limited to, ITSM, ITOM, ITBM/SPM, SAM Pro, HRSD, and SecOps. Demonstrated experience implementing, configuring, or supporting AI and automation capabilities within ServiceNow, including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, or similar technologies Demonstrated experience with workflow automation, integrations, APIs, and enterprise application development. Demonstrated knowledge of Generative AI, machine learning, natural language processing (NLP), prompt engineering, and AI governance principles.

Desired Skills

Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure. Demonstrated ability to prioritize work and meet deadlines while managing multiple tasks and projects Demonstrated experience working with and leading discussions among a broad range of stakeholders. Demonstrated experience identifying, designing, and implementing AI and automation solutions to improve business processes and service delivery.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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