System Support Specialist Jobs in Ottawa, Ontario, Canada
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Ottawa, Ontario, Canada
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System Support Specialist
ALT Technical is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office.
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Location
Ottawa, Ontario
Working Time
Full Time
Level
Intermediate
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Overview
As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to end-users, implementing system upgrades and patches, and maintaining documentation. System Support Specialists play a critical role in maintaining the efficiency and reliability of IT infrastructure, contributing to the overall success of the organization.
Responsibilities
Respond to monitoring alerts and customer initiated tickets
Troubleshoot and find resolutions to complex technical problems Escalate all Critical/High issues to designate support team within SLA guidelines Document, track and monitor the problem to ensure timely resolution Demonstrate an excellent Customer Service Skills and Attitude Provide reliable technical support Monitor internal platforms utilizing monitoring tools Strictly manage assigned schedules such as maintenance window Consistently access and read all NOC communications including shift email, incident tickets, installation information and technical documentation to keep updated on operational activities Ensure all test environments and production servers are operational within the specifications set forth by the owner department and/or service level agreement Consistently follow documented procedures and guidelines related to monitoring systems and platforms Understand how systems and platforms operate and interact Interface with users, other teams and service providers to resolve problems, perform day to day operational tasks Maintain equipment inventory records and infrastructure topology documentation Occasionally required to perform shift work and/or may be required for on-call coverage and/or after-hours support
Qualifications
Good knowledge with Networking equipment (configuration, troubleshooting, maintenance) Knowledge of Windows systems Self-motivated, proactive, able to work under stressful conditions Ability to multitask and prioritize Good communication skills (English) and capacity to work in a team environment
Considered an Asset
1-2 year of related work experience Knowledge of Windows Server technologies Experience with database systems
Please include a cover letter with your resume
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About ALT Technical
ALT is a premier provider of managed IT services and technology consulting, delivering secure, scalable, and forward-thinking solutions to businesses across Canada and the United States. We specialize in custom website and database development, network and systems administration, and comprehensive IT infrastructure support. With deep expertise in both cloud-based platforms and on-premise environments, ALT helps organizations improve operational efficiency, strengthen cybersecurity, and align their IT strategies with business objectives. Our proactive, client-focused approach ensures reliable performance and long-term digital resilience.