-**Employer:**iA Financial Group -**Office:**1080, Grande Allee West -**Location:**Québec, Quebec -**Other Possible Location(s):**Montreal, Quebec -**Job category:**Customer Service and Administrative Support -**Job ID:**JR10025916 -**Job type:**Permanent Job -**Apply before:**2026-04-06

##Description

Job Title

Career Network Specialist - Digital Tools and Social Media

______________________________________________________________________________

Build the future with us

Are you passionate and committed to delivering a superior experience to the sales force in the field of digital tools and social media? Do you have a knack for building trusting professional relationships and want to be part of a rapidly evolving network? If so, this position is for you!

We are a service and support center for the Career Network’s sales force. The goal of the Digital Tools and Social Media team is to focus on supporting the sales force in developing their skills in using the digital tools provided by the Company and in using social media as a promotional tool.

Reporting to the Assistant Director, you will handle incoming calls, emails, and chat messages to optimize the sales team’s experience and resolve inquiries on the first contact. You will participate in the development and improvement of work procedures, while adhering to the organizational framework. You will help ensure smooth communication and collaboration among team specialists, agencies, Career Services support staff, and manufacturing teams.

______________________________________________________________________________

What You'll Accomplish with Us

As a Career Network Specialist, you'll be at the heart of our mission. Here are your key responsibilities:

Promoting the use of internal digital tools

• Support and guide the sales force in using the digital tools provided by the company (Apexa, E-sign, CRM, EVO, Teams, etc.)

Supporting the use of social media (Facebook and LinkedIn)

• Assisting with the creation of a professional page

• Advising on effective social media strategies that will enable the sales force to build and retain their community by allowing them to:

• Post effectively

• Schedule posts according to an established calendar

• Run promotions

• Offer appointment scheduling

• Boost iA’s brand awareness and the image of advisors on social media by using content available in the Web Showcase and optimizing its distribution to their clientele

• Help develop the advisor’s professional network

_____________________________________________________________________________

What could help you succeed in this role

Qualifications:

• College diploma (DEC) in administration or a related field
• Two (2) years of relevant experience
• Strong ability to adapt to change
• Proactive and motivated attitude
• Passionate about customer service
• Advanced proficiency in spoken and written French and English, as the candidate will be required to communicate with the sales team on a daily basis, some of whom are unilingual English speakers.

______________________________________________________________________________

Why You’ll Love Working With Us

• A work environment where learning and development go hand in hand with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces.

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonuses, discounts on iA products, and more!

____________________________________________________________________________

and take control of your career where your talent truly matters!

______________________________________________________________________________

Hesitating to apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply—your place might be with us, and we want to get to know you!

______________________________________________________________________________

#LI-CQ1

##Get ahead of your career, where your talent belongs

See why so many people choose iA!

##Company Overview

iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

##Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.

Career Network Specialist - Digital Tools and Social Media

______________________________________________________________________________

Build the future with us

Are you passionate and committed to delivering a superior experience to the sales force in the field of digital tools and social media? Do you have a knack for building trusting professional relationships and want to be part of a rapidly evolving network? If so, this position is for you!

We are a service and support center for the Career Network’s sales force. The goal of the Digital Tools and Social Media team is to focus on supporting the sales force in developing their skills in using the digital tools provided by the Company and in using social media as a promotional tool.

Reporting to the Assistant Director, you will handle incoming calls, emails, and chat messages to optimize the sales team’s experience and resolve inquiries on the first contact. You will participate in the development and improvement of work procedures, while adhering to the organizational framework. You will help ensure smooth communication and collaboration among team specialists, agencies, Career Services support staff, and manufacturing teams.

______________________________________________________________________________

What You'll Accomplish with Us

As a Career Network Specialist, you'll be at the heart of our mission. Here are your key responsibilities:

Promoting the use of internal digital tools

• Support and guide the sales force in using the digital tools provided by the company (Apexa, E-sign, CRM, EVO, Teams, etc.)

Supporting the use of social media (Facebook and LinkedIn)

• Assisting with the creation of a professional page

• Advising on effective social media strategies that will enable the sales force to build and retain their community by allowing them to:

• Post effectively

• Schedule posts according to an established calendar

• Run promotions

• Offer appointment scheduling

• Boost iA’s brand awareness and the image of advisors on social media by using content available in the Web Showcase and optimizing its distribution to their clientele

• Help develop the advisor’s professional network

_____________________________________________________________________________

What could help you succeed in this role

Qualifications:

• College diploma (DEC) in administration or a related field
• Two (2) years of relevant experience
• Strong ability to adapt to change
• Proactive and motivated attitude
• Passionate about customer service
• Advanced proficiency in spoken and written French and English, as the candidate will be required to communicate with the sales team on a daily basis, some of whom are unilingual English speakers.

______________________________________________________________________________

Why You’ll Love Working With Us

• A work environment where learning and development go hand in hand with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces.

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonuses, discounts on iA products, and more!

____________________________________________________________________________

and take control of your career where your talent truly matters!

______________________________________________________________________________

Hesitating to apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply—your place might be with us, and we want to get to know you!

______________________________________________________________________________

#LI-CQ1

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