Richmond Hill Toyota is seeking a Loyalty Advisor to join our Service Drive Exchange Program.

This role works directly within the Service Drive, engaging existing service customers through a structured, no-pressure vehicle exchange process. The Loyalty Advisor provides complimentary vehicle appraisals, identifies equity and upgrade opportunities, and presents options while customers are already in for service.

This is not a traditional sales role. It is a process-driven customer retention position focused on relationship-building, data-driven insights, and compliant, consultative conversations—without high-pressure selling.

The Loyalty Advisor is a member of our Loyalty Team, reporting into the Used Vehicle Department, and plays a key role in retaining customers, increasing trade volume, and supporting used vehicle acquisition. This role is designed to be non-disruptive to Service operations, protecting Customer Experience, Service Productivity, and Dealership Reputation.

What You’ll Do

• Review daily service appointments to identify high-potential exchange opportunities
• Conduct complimentary vehicle appraisals during service visits
• Present low-pressure, payment-based exchange options
• Coordinate and book appointments with Sales Management
• Maintain accurate CRM and appraisal documentation
• Collaborate closely with Service Advisors and Sales Managers
• Ensure full OMVIC compliance at all times

What You Bring

• Valid OMVIC Salesperson License (required)
• Valid Driver’s License
• Strong communication, follow-up, and organizational skills
• Comfort using CRM, DMS, and appraisal tools
• Professional, consultative demeanor
• Dealership experience (sales, appraisals, or renewals preferred)
• Ability to work seamlessly within Service and Sales operations

Why Richmond Hill Toyota

• High-volume dealership with steady service traffic
• Base salary with performance bonus potential
• Monday–Friday schedule, 8:00am–5:00pm (flexible weekends)
• Modern facility with onsite café
• Benefits after 3 months
• Ongoing training and career advancement opportunities
• Experienced leadership focused on your success

Compensation

• $41,600 to $50,000 annually

This role is best suited for motivated automotive professionals who want structured earning potential, clear expectations, and long-term career growth within a top-performing dealership.

Upon request, PAG Direct will provide reasonable accommodation for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

We offer competitive compensation and benefits, management support, great team atmosphere and training programs. If the above meets your qualifications and interests, please send your resume and a cover letter in confidence. We thank all interested candidates, however, only those being considered will be contacted.