Customer Service Representative Recreation Centre Job Details Jobs in Richmond Hill, Ontario, Canada
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Richmond Hill, Ontario, Canada
Customer Service Representative Recreation Centre Job Details | Richmond Hill
About the role
Customer Service Representative Recreation Centre
Posting Id 3421
Department Community Services
Division Recreation and Culture Services
Section Marketing and Administration
Job Grade SEA35 Grade 03
Rate of Pay $58,506.00 - $68,816.00 Annual
Job Type Permanent Full Time
Employee Group SEA
Replacement/New Position Replacement for Existing Vacancy
Posting Type Internal and External
Posting Date 08/06/2026
Application Deadline 08/20/2026
Position Summary
Reporting to the Coordinator of Community Centre Services, the Customer Service Representative is responsible for providing secretarial and reception services for the Community Centre including providing information to the public, processing program registrations, facility bookings, and facility admissions.
Key Duties and Responsibilities
Greet customers and handle all inquires pertaining to community services while maintaining exceptional customer service Receive payments for registrations, memberships, programs, products and services Respond to telephone and counter inquiries, providing accurate and timely information to the public, program participants and staff, and keyboarding of correspondence Open, sort, distribute facility mail and post office boxes Follow and reinforce all policies and procedures as outlined, and update staff on new policies and procedures Participate in the training of part-time reception and part-time pool supervisors on opening and closing office procedures Resolve and follow up on any errors that occur as well as customer conflicts Inputting program registrations Processing program registrations, processing facility bookings, selling garbage tags, processing facility admissions Process rentals, birthday parties, wedding photos, pool and ice rental payments and documentation Print and distribute class lists and attendance sheets Update and maintain Archives (files) and prepare files for offsite storage Complete daily cash summary report and prepare daily deposits for pick up Provide secretarial and administrative support, including typing correspondence, creating meetings and taking minutes for meetings Prepare a variety of documentation and statistical information using Excel, Word and ActiveNet
Education and Experience
High School Diploma, plus additional courses in secretarial studies or office administration First Aid and CPR certifications an asset Minimum 1 year of related work experience in an office environment
Required Skills/Knowledge
Well-developed secretarial and keyboard skills with a thorough working knowledge of MS Word, MS Excel and ActiveNet and/or the CLASS system Ability to multitask in a fast paced environment Team player that possesses strong organization and communication skills, as well as, the ability to prioritize tasks Ability to provide excellent customer service in a patient and professional manner is essential Experienced to independently resolve problems and issues under minimal supervision Demonstrates good judgment and makes sound decisions Shows commitment to personal growth, development, and leadership opportunities Shares new ideas and challenges the status quo Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust Takes initiative to participate in a culture of learning, mentoring, and sharing Demonstrate the City’s corporate values of care, collaboration, courage and service
Leadership Competencies
Demonstrates personal leadership
Builds people and culture Cultivates open communication Shapes the future Navigates and leads through complexity and change
Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘ View Jobs for Current Employees ’ link on the City’s Careers Page .
We thank all candidates for their interest, however, only those under consideration will be contacted.
The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.
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About City of Richmond Hill
With a population of more than 202,000 residents and 5,000 businesses, Richmond Hill is one of Canada’s most desirable and growing communities. Recognized by the Conference Board of Canada with an ‘A’ grade as an attractive community, it is one of six Canadian municipalities to receive this ranking and the only suburban and GTA municipality to do so. Safe, clean and committed to managed growth, its culture is welcoming and diverse, and values environmental sustainability. Dedicated to providing exceptional public service to its community, Richmond Hill’s municipal government serves a distinctive, dynamic and active town with a rich history and a friendly, down-to-earth character. Richmond Hill’s vision, “Where people come together to build our community,” builds on its past and recognizes the continued importance of partnership between the municipal government and the community it serves.