The IT Service Centre Level 1-2 Technical Support employee will be responsible for providing first and second-level technical support to end-users. This role involves troubleshooting hardware and software issues, assisting with network connectivity problems, and ensuring timely resolution of technical issues. The ideal candidate will have excellent communication skills, a strong technical background, and a customer-focused approach. Must be able to lift 15kg (33lbs). Requires a valid drivers license and reliable transportation.

Your contributions to the team:

• Technical Troubleshooting: Identify, troubleshoot, and resolve technical issues to ensure minimal disruption to user workflows.
• End-User Support: Provide comprehensive support to end users, addressing both hardware and software issues across various devices and systems.
• Training & Documentation: Develop user-friendly training materials and articles to empower end users. Offer personalized training sessions to enhance user competence with IT tools.
• On-Site & Remote Assistance: Deliver timely, hands-on assistance either on-site or remotely, ensuring users are supported wherever they are.
• Proactive Solutions: Anticipate user needs and proactively provide solutions to common or recurring technical issues.
• System Support: Support Microsoft Office Suite, Microsoft 365, mobile devices, and other common software suites. Ensure smooth functioning of essential systems for end users.
• Cross-Functional Collaboration: Collaborate with different departments on various IT projects to improve organizational efficiency and support key initiatives.
• User Requests & Incident Response: Promptly respond to and resolve user requests, ensuring a high level of customer satisfaction.
• Technical Guidance & Troubleshooting: Provide clear, effective technical guidance to end users and offer timely solutions for a wide range of IT challenges.
• Equipment & Device Management: Deploy, upgrade, and refresh hardware and devices, ensuring that all equipment remains up to date and fully functional.
• Active Directory Management: Handle user-related Active Directory tasks, including onboarding, offboarding, group assignments, and email filter management in Microsoft Exchange.
• Process Improvement: Continuously assess and enhance service delivery processes, collaborating with team members to improve overall IT support efficiency.
• Licensing & Software Management: Manage software licensing and ensure compliance across various software platforms used by the organization.
• Escalation Procedures: Recognize unresolved issues and escalate them to appropriate teams or higher-level support promptly to ensure resolution.
• Additional Responsibilities: Undertake other duties as assigned by the IT department to support overall IT operations.

What you need to be successful:

• Minimum 1 year of direct work experience in user support
• Experience with Microsoft Office 365 administration would be an asset
• Strong knowledge of Windows.
• Familiarity with common software applications and IT hardware.
• Basic understanding of networking concepts and protocols.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused with a positive attitude.

The perks:

• Employer paid extended health, vision, and dental coverage (including family)
• Employee and Family Assistance Program
• Yearly health and wellness benefit
• RPP eligibility after one year
• Employee recognition program
• In-house professional development opportunities

Why Broadstreet?

Broadstreet Properties Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.

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