Join a Challenger

At EQB, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. 

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving?  The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. We can’t wait to get to know you! 

We can’t wait to get to know you! 

Purpose of the role

 

This is a contract role covering a maternity leave. The Administrator is responsible for a variety of functions within the Deposit Operations group that include Compliance review and assessment, problem resolution, customer, credit union and broker communication, data input and quality assurance.  

\n

The work!

35% - Documentation Verification and Processing:  

• Ensure all required documentation received from Concentra Trust, account officers, client, credit union or broker has been received in good order. 
• Input details accurately into the banking system. 
• Ensure verification/peer review is performed accurately and on a timely basis
• Processing may include: 
• Applications/new deposits or subsequent contributions 
• Search the banking system for existing CIF record or create a new CIF record. 
• For new applications/deposits, subsequent contributions or transfers-in, confirm receipt of the funds and the accuracy of the investment terms such as interest rate, term, issue and maturity dates etc., resolving discrepancies or recommending exceptions where and when appropriate. 
• Redemption requests 
• Maturity/renewal instructions 
• Transfer requests 
• Estate transfers, re-registrations and/or redemptions, tax slip requirements 
• Pre-Authorized Deposits (PAD's) 
• Broker commission reports and payments 
• CANNEX electronic purchase and reconciliation files  
• Foreign exchange transactions 
• Interest rate changes 
• Cash management services to full service commercial clients 
• Regular scheduled reporting tasks 
• CIF maintenance  

25% - Customer Service:  

•   Promptly responding to client and agent inquiries received via telephone, e-mail, portal or fax 
• Providing quality Customer Service  
• Ensure customer satisfaction; must be well versed in product knowledge and features as well as policies and procedures. 
• Be an educational resource for clients and credit union on EQB's regulatory, policy and product requirements.   
• Resolving any issues that may arise and escalating as needed.  

20% - Compliance   

•   Responsible to review investment documentation to ensure compliance with our obligations under: 
• The Proceeds of Crime (Money Laundering) and Terrorist Financing Act & Regulations 
• Deposit Type Instruments Regulations (DTIR) 
• Pension and Registered Plan (RESP, RDSP, RRSP, RRIF, TFSA and FHSA) Regulations 
• Familiar with all our compliance obligations to identify deficiencies & resolve them prior to accepting any new deposit and escalating matters when required. These include individual application specific criteria. 
• Ensure deposit accounts are administered in accordance with legislation and internal policies and procedures while adhering to service standards for accuracy and timeliness.  

10% - Quality Assurance:  

• Ensuring all keying is processed accurately and is free of errors or deficiencies. 

• All regulatory requirements are met, and documentation has been correctly scanned and recorded.     

• Documentation that is not compliant must be followed up with broker, credit union agent or clients in a prompt and timely manner. 

• Keep detailed records of non-compliant documentation and report if necessary.  

• Transfers/re-registrations are also reviewed for accuracy and completeness.  

10% Reporting and Reconciliation:  

• On a daily or periodic basis as required, administrators must balance and reconcile proof suspense or cash in CUC, identifying outstanding items that need to be followed up with the reconciliation department.  

• Any unbalanced items must be thoroughly investigated by referring to documentation or instructions received.                                                                         

• Communicate with the reconciliation department regarding any reconciling items.  

Your experience!

• Minimum 2 years’ experience in financial industry  

• Post-secondary education  

• Office Administration experience  

• Strong interpersonal and communication skills – written and oral  

• Superior attention to detail and strong organizational skills  

• Self-motivated with the ability to work with little or no supervision  

• Ability to work independently as well as within in a group/team environment  

• Strong Customer Service orientation  

• Ability to easily build rapport and foster positive relationships with both customers and team members   

• Strong active listening skills with the ability to engage with the customer  

• Professional and courteous telephone manner  

• Able to perform well in a high volume, high intensity environment and multi-task  

• Familiarity with MS Office (MS Outlook, MS Word & MS Excel)  

• knowledge of company policies, procedures and regulatory obligations related to depositing products.  

• Proven ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment.   

Accountability!

• Reports to the Manager or Manager of Deposit Operations with the support from the Associate Managers  

• Complete responsibilities in a proficient and timely manner   

• Escalate issues to Manager when necessary  

• Ensure time sensitive functions are completed before the deadlines (time management)  

• Recognize the importance of superior customer service  

• Interacts with the management and staff of the Deposit Operations department as well as other internal bank departments (Treasury, Accounting & Finance, Reconciliation, IT, Audit and Risk as required.  External contacts include service providers, brokers, credit unions and direct clients.   

• Assist in training and supporting staff on product knowledge, review of documentation and processing transactions to internal banking system in compliance with policies, legislative requirements and internal procedures.  

Physical Demands / Working Condition  !  

• Normal office environment  

• Overtime may be required during peak volumes  

• Volume may be stressful at times  

• Hybrid work is expected with 1-5 days in person depending on the level and seniority of the role (Saskatoon, Regina, Toronto)

Job Complexities / Thinking Challenges   

• Addressing and resolving issues that may arise during documentation verification, processing, or customer service, and escalating matters when necessary. 

• Managing multiple responsibilities, including documentation verification, customer service, compliance review, quality assurance, and reporting, requires effective multitasking and time management skills. 

• Effectively communicating with clients, credit unions, brokers, and internal departments, both in writing and orally, to ensure clarity and understanding 

\n $49,800 - $70,300 a year *** Salary will be based on experience *** This posting is for an existing vacancy *** Artificial Intelligence (AI) tools may be used as part of the applicant screening process. However, all final hiring decisions will be made by the hiring team to ensure a fair and thorough assessment. \n

What we offer [For full-time permanent roles]

 

💰 Competitive discretionary bonus 

✨ Market leading RRSP match program

🩺  Medical, dental, vision, life, and disability benefits

📝  Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥  Virtual events to connect with your fellow colleagues

🎓  Professional development and comprehensive Career Development program

💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

  Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration. 

To learn more, visit eqb.investorroom.com [https://hire.lever.co/eqb.investorroom.com] and eqbank.ca [https://eqbank.ca].