Overview:

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

The HR Delivery Centre (HRDC) provides a streamlined delivery of standardized transactional, operational, and consultative services using a scalable shared service model, to deliver process and time efficiencies while ensuring compliance.

Reporting to the Manager, HR Delivery Centre and as a member of the HR Delivery Centre, the HR Operations Coordinator provides operations support to all KPMG employees, Partners, retirees, and former employees.

The successful candidate for this role must be flexible to work on a rotational shift basis from 8:00 a.m. to 8:00 p.m. EST.

What you will do:

• Provide first level support for all KPMG employees, Partners, retirees, and former employees with questions related to National HR Policies and Programs (e.g., vacation, overtime, retiree benefits) via various communication channels including phone, live chat, email, and our case management system (ServiceNow).
• Become a subject matter expert to deliver efficient and accurate support surrounding National HR policies and programs.
• Be accountable for the delivery of customer and client-focused service excellence by engaging in active listening and delivering the highest level of professionalism in every interaction
• Act as junior case manager, supporting employees through unpaid and parental leaves, as well as managing the voluntary departure process
• Providing regular and effective communication to the various stakeholders and ensuring issues and challenges are escalated to the management team promptly.
• Effectively use our case management system (ServiceNow) to manage cases and track related communications.
• Actively participate in team meetings and provide support to peers to ensure consistency in the provision of support to internal clients.
• Engage in project work as required.

What you bring to the role:

• Bachelor’s degree in HR or related field.
• Excellent written and verbal communication skills.
• Ability to work overtime when required.
• A business support professional with a minimum of 2 years previous relevant experience in a client service focused or operations environment
• Demonstrated ability to learn and follow detailed business processes with accuracy and attention to detail.
• Perform well under pressure and demonstrate adaptability in managing unexpected situations.
• Demonstrate strong relationship building skills and the ability to work well both independently and in a team environment.
• Ability to meet tight deadlines in a high-volume environment, (i.e. 50 new cases daily on top of ongoing open cases), while still maintaining a high level of attention to detail and accuracy.
• Strong organizational skills and an ability to prioritize work based on requirements of multiple stakeholders.
• Knowledge of basic HR operations, processes or experience an asset.
• Computer proficiency with MS Outlook, Word, and Excel.,
• Proficiency using ServiceNow an asset.
• Proficiency in English at a business level is required.

KPMG Ontario Pay Range Information

The expected base salary range for this position is $47,00 to $71,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way:

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.