Position: AI Solution Enablement & Copilot Technical Specialist

Client: Enterprise Canadian Bank Type: 3-month contract + extensions past 2 years Number of openings: 2 Start Date: 2 weeks Rate: 90-100/hr incorporated Location: 2-3 days a week downtown Toronto Interview: 1 round 45 min virtual

Required Skills & Experience

8-10+ years of technology / consulting experience 2+ years of Microsoft 365 Copilot experience 2+ years of Copilot Studio, Agent Builder & Prompt Engineering experience 5+ years of solution design / architecture experience Strong Microsoft 365 ecosystem knowledge (Copilot, SharePoint, Power Platform, Power Automate) Experience troubleshooting, triaging, and escalating technical issues Strong communication skills; comfortable training and working directly with business stakeholders Bachelor's degree Financial Services experience or large enterprise Azure AI exposure Governance, DLP, and compliance experience

Key responsibilities

Provide technical guidance for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Researcher, Analyst, connectors, and related capabilities. Help determine whether a request is a user education need, access/licensing issue, Copilot Studio configuration need, product limitation, technical defect, governance issue, or formal escalation. Support advanced triage before issues are routed to T&O, Engineering, Product, Security/DLP, licensing, or platform owners. Maintain technical input into the escalation call sheet and support boundary model. Develop lightweight technical playbooks for recurring issues and advanced Copilot scenarios. Create guidance for Agent Builder access, Copilot Studio permissions, connector limitations, DLP constraints, tenant/environment dependencies, and troubleshooting patterns. Partner with the Copilot Adoption & Business Enablement Lead to convert recurring technical themes into FAQs, quick reference guides, lab scenarios, AMA topics, and internal support guidance. Support advanced labs, maker enablement sessions, and technical workshops. Help assess whether business ideas are best suited for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Power Platform, custom AI solutions, or broader delivery intake. Contribute to early solution shaping, feasibility assessment architecture considerations, and technical guardrails for AI Business Strategy & Architecture use cases.