It Helpdesk Specialist Jobs in Toronto, Ontario, Canada
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Toronto, Ontario, Canada
IT Helpdesk Specialist
Top Benefits
About the role
Job Title: IT Helpdesk Specialist
Location: Toronto (Yonge/ Bloor) 5 days per week in the office Salary: $65,000 - $75,000 plus annual bonus
Work for an industry leader Excellent benefits program, funded by the employer Vacation: 3 weeks per year to start Hours: Monday – Friday (8:30am – 5:00pm)
As an IT Helpdesk Specialist, you will be the backbone of the daily technical operations, managing everything from frontline user support to essential network administration and media setups. Our client is seeking a proactive professional dedicated to maximizing system uptime, protecting their data and enforcing top-tier security standards.
Responsibilities:
Serve as the primary contact for technical support by identifying, troubleshooting, and resolving hardware, software, and connectivity problems. Install, configure, and troubleshoot laptops, desktops and printers. Manage software installation (Windows, Microsoft 365, Adobe). Support Audio/Video conferencing systems (Crestron, MS Teams Rooms, Zoom). Coordinate technical onboarding by provisioning devices and software, while delivering essential IT training to welcome new employees. Maintain knowledge base resources while providing essential technical guidance and instruction to end-users. Administer user accounts, permissions, and access controls in Active Directory and Microsoft 365. Handle server deployment and resource allocation while continuously auditing storage infrastructure (SAN) and server vitals to maximize uptime. Assist with phone system administration (Avaya Cloud/VoIP) Manage the helpdesk ticketing system Provide hands-on technical execution for IT rollouts, upgrades, and infrastructure projects.
Qualifications:
2-5 years of experience working in a similar role. College Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field. Proficiency in Windows OS, Microsoft 365, Azure AD, Active Directory, and SharePoint Online. Working knowledge of Hyper-V, network systems (TCP/IP), SANs, and backup tools (e.g., Datto). Hands-on experience with end-user devices, printers, VoIP (e.g., Avaya Cloud), and A/V systems.
Send your resume today to be considered for this position.
Please note: the selected candidate will undergo a criminal background check.
AI Disclosure: We utilize AI-powered tools on job posting platforms for the initial screening and ranking of applications based on job-related criteria. AI technology is also employed in our recruitment process to streamline and facilitate interview scheduling and note-taking. It is important to note that AI is not used for making final hiring decisions.
Type of Vacancy: This posting is for an existing vacancy.
BlueSky Personnel Solutions is an equal opportunity employer who welcomes resumes from all interested. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact BlueSky Personnel Solutions.
We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.
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About BlueSky Personnel Solutions
BlueSky Personnel Solutions, an award-winning recruitment firm, specializes in bilingual English/French placements. For over 25 years, we have connected individuals to their dream jobs and helped companies build dream teams to grow their businesses.
We cater to a wide range of roles, from entry-level positions to executive management in office administration, across Canada. Our extensive network includes some of the most talented bilingual staff available in the market. Our internal team is fluently bilingual, ensuring that HR managers can seamlessly fill positions without needing to speak French or English.
🏆 Awards and Recognitions:
- Best Bilingual Recruitment Agency in Canada
- Ontario’s Bilingual Staffing and Recruitment Experts of the Year
- #1 Recruiter Agency in Toronto by Top Recruiter
- Gold Stevie Award for Thought Leadership in Recruitment
- Gold Stevie Award – Maryanne Mesic for Recruiting or Talent Acquisition Professional of the Year
- Silver Stevie Award for Talent Acquisition & Retention Solution Provider
- Gold Stevie Award for Women-Run Workplace of the Year (10 or fewer employees)
- HR Reporter Reader's Choice Award Winner
Notable Achievements of Julie Labrie, President:
- #3 Recruiter in Canada by Top Recruiter
- Top 100 Staffing Leaders to Watch by The World Staffing Awards
- Influential Businesswomen Awards – Best Bilingual Recruitment Expert
Julie Labrie, our president, is not only a successful entrepreneur but also the author of the #1 bestselling book, "How to Find the Best Talent to Grow Your Business". Her book has garnered high praise from leading industry professionals.
As a trusted media commentator, Julie provides talent management and career advice across numerous platforms (TV, radio, print), including CTV, CBC, Global News, NewsTalk 1010, Radio-Canada, HR Reporter, TFO, Recruiting Daily to name a few. She is also a columnist and resident recruitment expert for The Globe and Mail.