Role Name: Production support Engineer Location: Toronto 4 days a week on site F2F interview required Job Description Looking for a Production support Engineer to work for the Commercial Line of Business. An ideal candidate should be the one that has experience as outlined below :- Below is the detailed Job Description: Monitoring and Alerting: Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users. Incident Response: Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service. Automation: Automate repetitive tasks and processes to improve efficiency and reduce manual effort. Infrastructure Management: Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources. Capacity Planning: Plan for future capacity needs to ensure systems can handle anticipated workloads. Release Engineering: Develop and maintain processes for deploying software updates and releases. Collaboration: Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability. Documentation: Maintain clear and concise documentation of systems, processes, and procedures. Continuous Improvement: Identify areas for improvement and implement changes to enhance system reliability and performance. Skills and Qualifications: Cloud Platform (OCP) 8+ Years experience in production support handling Prod incidents. Excellent knowledge of OCP and windows environement.. Monitoring tools (Dynatrace) Operating System (Windows, Linux) Scripting (Shell Scripting, Python, Power Shell) Database (SQL database management, MongoDb) Container Services (Kubernetes) Disaster Recovery Planning and execution