We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing Under the direction of the Manager, Property Management & Mortgages, the Property Management Officer will assist with the administration of all real and personal property held in CIBC Trust Corporation’s client accounts. You will be responsible for assisting the team in providing excellent client service while adhering to regulatory/ compliance policies, internal controls and procedures. Ensuring a high level of property management service and assisting with the efficient operation of the Property Management area. You will be responsible for supporting customer requests and providing relevant recommendations when appropriate. The role supports best practices and helps the team achieve their primary objectives, planning and carrying out administrative duties as required. Assist with developing policies and procedures which define the area’s processes and job responsibilities of the staff. Review and recommend changes to existing policies and procedures as required. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. The expected annualized base salary range for this role is $66,090 to $85,550. The base salary is determined by a variety of factors, including the candidate’s skills, experience, and job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles. In addition to base pay, compensation for this role includes participation in an annual discretionary incentive or bonus program. We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process. How you'll succeed Property Management & Administration-Securement of properties including coordinating initial visits with Trust Officers, Trust and Estate Consultants and External Property Managers. Assist the Manager with complex files . Assist with the oversight of property inspections and making decisions on what if any work is required Evaluation of real estate agents and the service that they provide to our clients. Review all incoming correspondence/instructions from Estate and Trust Consultants, Trust Officers and ensure all supporting documentation is provided. Issue written instructions to external property management companies and other service providers to monitor/maintain the properties and minimize risk to CIBC Trust. Coordinate appraisals and/or opinions of value. Review and support final decisions on appraisal values, liaise with Estate and Trust Consultants and Trust Officers on any discrepancies or other issues. Real Estate Acumen & Negotiation- Negotiate with real estate agent for best rate of commission. Work closely with Trust Offices and External Property Managers to prepare properties for listing and sale including an action plan to deal with contents, utilities, repairs and engaging real estate agents. Assist with the sale of properties, review listing agreements, offers and prepare closing documentation to solicitor and cancel utilities. Prepare discretionary applications and make recommendations to internal decision-making committee. Ensure all reporting is completed within deadlines and update-on-line checklist as required. Assist with the management and oversight of external service providers and ensure evaluations are completed. Who you are You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others. You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. You demonstrate exceptional verbal communication and writing skills sufficient to prepare correspondence containing detailed description and explanations to clients or external partners. You can demonstrate experience in real estate and property management practices. Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-81 Bay, 11th Floor Employment Type Regular Weekly Hours 37.5 Skills People Management, Process Improvements, Real Estate Management, Service Requests, Team Coordination At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.