Role: Sr. ServiceNow Tech Consultant/Architect Location: Toronto, ON Hybrid, 3-4 days onsite

What are the top 3 skills required for this role?

1. ITSM
2. CSA/CAD certification must
3. IRM

• IRM / GRC Implementer or Specialist certification (adds significant advantage to candidacy).
• Experience with IRM modules: Policy & Compliance, Risk, Audit, or Vendor Risk Management.
• Knowledge of regulatory frameworks such as ISO 27001, NIST CSF, SOC 2, or GDPR.
• Experience with ServiceNow ITOM (Discovery, Service Mapping) or SecOps modules.

Job Description/ Responsibilities

• Design, develop, and deploy custom ServiceNow applications, modules, and workflows following ITIL and platform best practices.
• Build and manage Flow Designer, Workflow Editor, and Business Rules to automate end-to-end processes.
• Create and maintain Service Catalog items, including complex multi-step catalog workflows and approval chains.
• Develop and optimize Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs.
• Implement REST/SOAP integrations with third-party systems using Integration Hub spokes, MID Server, and scripted REST APIs.
• 5+ years of hands-on ServiceNow development experience across multiple product suites.
• Active CSA (Certified System Administrator) certification — valid and current.
• Active CAD (Certified Application Developer) certification — valid and current.
• Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs.
• Strong scripting skills in JavaScript (server-side and client-side ServiceNow APIs).
• Proven experience designing and implementing REST/SOAP integrations.
• Solid understanding of the ServiceNow data model, ACLs, and security architecture.
• Proficiency with update sets, delegated development, application scopes, and Git source control.
• Familiarity with Agile / Scrum delivery methodologies.