Job Title: Technical Support Specialist Location: Toronto Downtown, ON

Job Description We are seeking a Technical Support Specialist with 2+ years of experience providing IT support within banking or insurance environments. The role is based onsite in downtown Toronto and supports enterprise users with incident resolution, service requests, and system access issues. ITIL knowledge is preferred.

Key Responsibilities

• Provide Level 1 / Level 2 technical support to internal users
• Troubleshoot hardware, software, network, and application issues
• Support banking/insurance systems in a regulated environment
• Log, track, and resolve incidents using ITSM tools
• Follow ITIL‑based incident, problem, and change management processes
• Escalate issues appropriately and meet SLA requirements

Required Qualifications

• 2+ years of IT/Technical Support experience in banking or insurance
• Experience supporting end users in an enterprise environment
• Strong troubleshooting and customer service skills
• Familiarity with ticketing systems (ServiceNow or similar)
• Legally authorized to work in Canada

Preferred Qualifications

• ITIL Foundation certification or hands‑on ITIL experience
• Experience with Windows, Active Directory, VPN, Office 365
• Exposure to compliance‑driven environments