Archer Enterprise Account Manager Jobs in Toronto, Ontario
Create alert for “Archer Enterprise Account Manager”
Toronto, Ontario
About the role
- As an Enterprise Account Manager, you will play a critical role in fostering long-term relationships with Deliverect’s largest and most strategic customers in the US and Canada
- You will be responsible for driving growth, ensuring customer satisfaction, and identifying opportunities for expansion
- Your mission is to ensure our enterprise partners maximize the value of Deliverect’s solutions while positioning yourself as a trusted advisor and strategic partner
- Growth and Retention Ownership: Drive net revenue retention (NRR) by proactively identifying expansion opportunities, reducing churn, and ensuring continued value realisation
- Customer Relationship Management: Serve as the primary point of contact for enterprise customers, building and maintaining strong relationships from the operational level to C-suite executives
- Quota Accountability: Consistently meet or exceed sales targets by identifying opportunities within existing accounts and strategically positioning Deliverect’s offerings
- Product Adoption and Advocacy: Ensure customers are leveraging Deliverect’s full suite of features to optimise their digital ordering strategies. Provide training, best practices, and recommendations to drive adoption
- Data-Driven Insights: Analyse customer usage data to identify trends, risks, and opportunities. Use these insights to inform strategic conversations and improve customer engagement
- Cross-Functional Collaboration: Work closely with Customer Success, Sales, Product, Marketing, and Support teams to advocate for customer needs and drive mutual success
- Problem-Solving: Address customer challenges with urgency and creativity, ensuring their satisfaction and continued loyalty- Spanish language skills would be considered a strong asset
- Fluency in English is required, with strong written and verbal communication skills being essential
- Ability to thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organisation
- 3+ years of experience in Account Management, Customer Success, or a related role within SaaS or restaurant technology
- Exceptional written and verbal communication skills, with the ability to articulate complex ideas in a clear and persuasive manner
- Strong business acumen and a customer-first mentality, with a passion for helping businesses succeed
- Data-driven mindset with experience using customer insights and analytics tools to inform strategy
- An understanding of the order management, restaurant technology, or food delivery industries, including familiarity with POS systems, APIs, and third-party delivery services
- Proven ability to manage complex client relationships, with a track record of driving growth and retention in a fast-paced environment
- Strong relationship-building skills, with the ability to engage stakeholders at all levels, from day-to-day users to C-suite executives
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- Fluency in English is required, with strong written and verbal communication skills being essential
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About Deliverect
Hospitality
201-500
Deliverect is a global SaaS company that seamlessly integrates online orders from food delivery channels, such as Uber Eats, DoorDash, Deliveroo and Just Eat, allowing food service establishments to improve operations, increase customer satisfaction, and boost profits.
Over 43,000 businesses trust Deliverect’s platform and suite of products to power their front of house and back of house. Available in 42 markets worldwide, Deliverect works with restaurants of all sizes as well as leading food brands like Taco Bell, Burger King, and Unilever.