Client Care Representative Jobs in Trail, British Columbia, Canada
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Trail, British Columbia, Canada
Client Care Representative
Top Benefits
About the role
Be the first impression and the steady presence our clients rely on.
Serving our community since 1999, we’ve built a reputation for exceptional care, loyal clients, and a warm, team-focused environment. Our reception team is the heart of the client experience, and we’re looking for someone who thrives in a fast-paced clinic and takes pride in keeping things running smoothly.
The Role
This is primarily a front desk, client-facing role, including:
Welcoming clients and creating a positive, supportive first impression Managing phones, scheduling, and appointment flow in a busy environment Handling client questions, payments, and coordination of care Supporting overall clinic organization and communication Occasional assistance to the veterinary team as needed
Who You Are
Experience in a veterinary clinic or fast-paced customer service role is required Friendly, professional, and compassionate with clients and patients Strong communication and multitasking skills Highly organized and able to stay calm under pressure A team player who takes initiative and keeps things moving
What Great Reception Looks Like Here
You stay calm and kind, even when things get busy or stressful You can manage multiple priorities at once without losing attention to detail You take ownership — you don’t wait to be told what to do You communicate clearly and confidently with both clients and your team You help create a positive, supportive environment at the front desk You are reliable and consistent — your team knows they can count on you
What We Offer
We believe in taking care of our team the same way we care for our patients:
Supportive team culture - We love to do activities together! Uniform allowance Comprehensive benefits package $19–$22/hour (based on experience and skill set) Paid sick days & vacation time Generous staff discounts on veterinary care & pet supplies RRSP Matching Wellness Spending Account
Start Date: Flexible – we’re focused on finding the right fit.
Ready to Join Us?
If you enjoy being the go-to person, keeping things organized, and making clients feel cared for from the moment they walk in, we’d love to hear from you.
Apply today and become part of a team that truly cares — about pets, people, and each other. We look forward to meeting you! Resumes and cover letters can be sent to: lauren.bellefeuille@nva.com
Not the right fit? Search for Client Care Representative jobs in Aurora, Ontario, Canada
About Abbotsford Animal Hospital
NVA Canada is a rapidly growing community of Canadian veterinary hospitals and passionate professionals dedicated to serving the local needs of pets and their owners. For the love of animals and the people who love them.
Globally, the NVA community tops 1500 veterinary hospitals and pet resorts in the United States, Canada, Australia, New Zealand and Singapore. Over 35,000 veterinary professionals work to improve the well-being of patients by providing progressive and compassionate veterinary care. In Canada, we have over 140 practices in every province, coast-to-coast.
Since the first hospital joined NVA in 1997, founding veterinarian Dr. Stanley Creighton has emphasized support for the local medical standards established by individual doctors and practices. He has always believed that when veterinarians craft strategies specific to their own hospitals and communities, high quality patient care and client services follow.
This vision for local empowerment and servant leadership continues at NVA Canada today. We are partners in possibility, making new professional tools and resources available to hospitals, supporting with recruiting, administration and management, and caring for caregivers so the Canadian community can continue to grow and thrive.
Get to know NVA Canada: https://www.nvacanada.ca/about-us/#dearflip-df_6958/1/