Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As the Lead, Banking Operations, you will play a key role in overseeing and optimizing banking operations to support both organizational strategy and a strong member experience. With a focus on Business & Commercial / Commercial Real Estate (CRE) process optimization, you will identify opportunities to improve operational processes, advise on risks and efficiencies across the fulfillment network, and support the delivery of accurate, timely, and compliant banking operations. This role is well suited to a strategic, collaborative operations professional who brings strong analytical thinking, a continuous improvement mindset, and a commitment to inclusive and equitable practices.

This is a Full‑time, Permanent role based at our Vancity head office and will report directly to the Senior Director, Operations and Service Delivery. While this position provides a hybrid work arrangement, you will be expected to be on‑site for events and business demands.

How You'll Make an Impact:

• Identifying and implementing opportunities to optimize banking operations processes and practices, with a focus on Business & Commercial / CRE portfolios
• Integrating decolonization, equity, and diversity thinking into operational processes, policies, and practices
• Providing advice and recommendations on operational needs, risks, and opportunities across the fulfillment network
• Monitoring and executing activities and projects related to banking operations programs
• Enabling accurate and complete processing through effective operational oversight
• Consulting with internal and external stakeholders to achieve business objectives
• Monitoring industry trends and supporting vendor and external partner relationships
• Performing business analysis by gathering business and technical requirements and communicating results

What You’ll Bring to the Team:

• A post‑secondary education in business, operations management, or a related field
• A minimum of 5 years of progressive experience in banking operations, financial services, or operational enablement roles
• Demonstrated experience in process improvement, operational optimization, or continuous improvement initiatives
• Strong business analysis experience, including requirements gathering and documentation
• Proven ability to assess operational risk and recommend practical, scalable solutions
• Experience working collaboratively with cross‑functional internal teams and external partners
• Strong communication skills with the ability to translate complex operational concepts into clear, actionable recommendations

Extra Skills That Set You Apart:

• Experience supporting large‑scale operational change initiatives
• Familiarity with equity‑centered or inclusive design approaches in operations
• Experience working within a cooperative, credit union, or values‑based organization

You’ll Thrive Here If You Are:

• Strategic thinker – able to balance enterprise objectives with practical, process‑level improvements.

• Collaborative partner – skilled at working across Business, Commercial, and operational teams to deliver shared outcomes.

• Analytical problem solver – comfortable using data, insights, and business requirements to guide decisions.

• Change**‑oriented** – motivated by continuous improvement and operational excellence in complex portfolios.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of $86,400 to $101,600 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.

• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.

• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.

• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.

• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.

• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.