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B2B - Sales Operations Specialist

Location

Vancouver, BC, Canada

Department

B2B

Workspace

On-Site

Position Overview

We are seeking a detail-oriented and execution-focused B2B Operations Specialist to support wholesale and national retail operations across Canada and North America.

This role plays a critical part in coordinating purchase orders, inventory allocation, retailer compliance, and cross-functional execution to ensure seamless operations in a fast-growing distribution environment.

Key Responsibilities

Order & Retail Operations Management

Manage purchase order processing from receipt to fulfillment Coordinate with warehouse and logistics partners for timely shipment Monitor retailer routing, compliance, and documentation requirements Track order status and proactively resolve operational issues Inventory & Allocation Support Monitor inventory levels and allocation by account Support demand forecasting and replenishment planning Identify potential stock risks and communicate with Sales team Assist with inventory reconciliation and reporting Retail Compliance & Documentation Ensure accurate item setup and SKU onboarding Maintain retailer documentation, EDI compliance, and system accuracy Support pricing updates and promotional execution Reporting & Process Improvement Prepare operational reports (inventory, order fill rate, backorders) Analyze workflow inefficiencies and recommend improvements Assist with ERP data maintenance and system updates Cross-Functional Coordination Partner with Sales on promotional planning and allocation Work with Finance on invoicing accuracy and deduction support

Coordinate with Brand partners on product availability and changes

Qualifications

Bachelor’s degree in Business, Supply Chain, or related field preferred

2–5 years of experience in B2B operations, wholesale, or supply chain Experience in Beauty, Skincare, or CPG distribution preferred Strong Excel and reporting skills ERP system experience required Highly organized with strong attention to detail Ability to manage multiple accounts and deadlines

Compensation & Benefits

Annual Salary Range: CAD $70,000 – $80,000 (Base Salary)

Actual compensation will be determined based on experience and qualifications.

Benefits May Include

Extended health coverage

Paid vacation RRSP contribution matching (if applicable) Performance bonus opportunity Growth opportunities within a high-growth international distribution company

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