Blue Mantis Canada combines Coreio’s 35+ years of expertise in IT services and ServiceNow consulting with Blue Mantis’ proven track record as a leading digital transformation partner. Together, we help organizations modernize their businesses through managed services, cybersecurity, cloud solutions, automation, and strategic technology consulting. As part of Blue Mantis, we support more than 1,200 mid-market and enterprise clients across North America and Europe, delivering innovative solutions that help businesses adapt, grow, and succeed.

We are looking for a Senior Executive/Team Lead Technician providing high-touch technical support to senior executives (SVP/EVP and above), ensuring seamless IT experience across devices, applications, and meeting technologies.

This role is an Onsite 6-month contract opportunity (possibility of an extension) with coverage: Monday to Friday, 7:00 AM – 10:00 PM EST (shift-based) and on-call requirement

KEY RESPONSIBILITIES

• Deliver end-user support for executive leadership  - Troubleshoot and resolve hardware, software, and AV-related issues  - Support meeting room technologies (Teams, cameras, telephony)  - Perform root cause analysis and resolve issues with minimal supervision  - Collaborate with IT teams for escalations and project delivery  - Manage and support IT-related projects and rollouts  - Maintain strong relationships with executive stakeholders  - Ensure adherence to SLAs and high service standards  - Coordinate with vendors and internal support teams

REQUIRED SKILLS & EXPERIENCE

• 5+ years experience in technical support (Senior Tech / Team Lead level)  - Strong experience with PC, MacBook, iPhone  - Knowledge of Microsoft O365, Exchange, Windows, Active Directory  - Experience supporting AV and meeting room technologies  - Familiarity with ServiceNow or similar tools  - Strong troubleshooting and analytical skills  - Experience supporting senior executives preferred

SOFT SKILLS

• Excellent communication and interpersonal skills  - Professional and polished demeanor  - Ability to handle high-pressure situations with composure  - Strong customer service mindset

Blue Mantis Canada is an equal opportunity employer and values diversity in its workforce. Blue Mantis encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Human Resources team.