Reporting to the unit leader, the Senior Records Officer (SRO) is an important member of the Undergraduate Records and Graduation Services (RECO) team who provides guidance and consultation services related to interpretation of University Policy, application of regulations, policies and procedures on behalf of RECO.

The SRO is self-directed, while managing and evaluating a high-volume portfolio of domestic and international student records. The Senior Records Officer supervises one unionized position.

This position also takes on additional duties and projects to assist the unit leader and acts on their behalf when required. This position ensures that accuracy of academic student records is maintained and provides advice to faculty, administrators and others regarding regulations and individual student situations. The SRO will advance the use of technology in the management of RECO, including in the analysis of reports and anomalies in student records. The SRO identifies system problems, proposes solutions and enhancements and coordinates the implementation of the changes or improvements to processes.

Problem-solving, critical thinking, service-oriented, superior communication and relationship building are necessary skills. Professionalism, good judgment, tact, diplomacy, as well as a strong understanding of ethics and procedural fairness are also essential for success in this position.

The successful candidate requires a bachelor’s degree and four years of related post-secondary experience in a supervisory/leadership capacity, preferably in a registrar’s office.

Experience Requirements Include

Experience in undergraduate records, preferably in a leadership role. Experience leading, supervising, and developing staff. Experience building working relationships with a dedication to student support, engagement, satisfaction and service excellence.

Knowledge/Skills/Abilities

Commitment to valuing the principles of truth, reconciliation and respect, equity diversity and inclusion, and contributing to an inclusive and respectful working and learning environment. A high level of understanding regarding the work of a registrar’s office, and in particular an undergraduate records and graduation services team. Knowledge of software programs including degree audit (CAPP or equivalent), student record database (BANNER or equivalent) and administrative programs including Microsoft Office Suite. Advanced problem solving and consistent decision making within broad frameworks of policy and practice. Knowledge of higher education trends and regulations. Knowledge and understanding of domestic and international education systems and trends within the higher education enrolment industry more broadly. Excellent leadership, communication, and interpersonal skills. Excellent organizational and problem-solving skills. Strong commitment to providing student-centered service. Ability to multitask, make decisions, and meet deadlines while maintaining high service levels. Ability to collaborate effectively with students and university staff in individual and group settings. Demonstrated ability to exercise transparent and equitable judgment and discretion in resolving complex HR matters in a unionized environment.

An equivalent combination of education, training and experience may be considered.