Director of IT Governance

MCAP at a Glance

Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.

The Role

The Director of IT Governance is responsible for assessing, identifying, establishing, and maintaining IT Governance frameworks, ensuring operational excellence through a comprehensive IT Risk Registry and standardized governance processes across the organization. This role supports the enterprise and leads a team focused on IT process governance, training, documentation management, and compliance with industry standards including COBIT and ITIL. The position provides strategic direction for IT Governance initiatives while ensuring effective management of major incidents, problems, changes, and IT risks. This role is the main contact for internal and external audits, working closely with Internal Audit, Finance, and IT Security & Business Continuity Teams.

Strategic Leadership and Planning

• Participates and provide input in the creation of 1 to 3 year IT strategic plans (Enterprise and Business Unit specific)
• Develop and execute the IT Governance strategy in alignment with MCAP’s organizational objectives
• Lead and mentor a team of IT Governance professionals
• Partner with IT Leadership to ensure IT Governance frameworks support business and IT goals
• Promote and apply a risk-aware culture at MCAP
• Demonstrate leadership by embedding accountability, transparency, and evidence-based decision-making
• Liaise with IT Teams to deploy, maintain, and enforce IT Governance processes and procedures
• Manage business unit requests, following standard approval and prioritization processes
• Identify gaps and improvements in support of IT Governance and overall corporate risk management

IT Process & Governance Management

• Lead the establishment and maintenance of IT Governance frameworks aligned with COBIT standards
• Develop and Maintain the IT Risk Registry Framework, establish and ensure consistent use of a risk identification and assessment process, and co-ordinate with staff to operationalize risk monitoring and reporting
• Oversee major incident, problem, and change management processes
• Direct IT policy and procedure development and maintenance
• Lead the internal IT process audit program
• Manage IT risk and control documentation processes

Stakeholder Management

• Build and maintain relationships with senior leadership
• Partner with audit, risk, and compliance teams
• Collaborate with architecture and security teams
• Engage with external auditors and assessors
• Guide IT teams on IT Governance requirements

Audit & Controls Leadership

• Direct IT's internal audit program for process compliance and control effectiveness
• Partner with Internal Audit and Corporate Controls teams to coordinate IT-related audits
• Oversee documentation and evidence collection for SOC1, financial statement, and regulatory audits
• Lead remediation efforts for IT process and control findings
• Ensure IT controls are properly designed, documented, and tested
• Manage IT's quarterly control attestation process
• Drive continuous improvement based on audit observations

Operational Leadership

• Champion the company’s Vision, Mission and Values as set out in the Strategic Plan both internally and externally within the industry
• Recruit and develop the right people that believe in and reflect in their behavior MCAP’s Values and culture
• Establish, monitor and communicate performance standards to direct reports reinforcing individual results, work quality, continuous improvement, teamwork and achievement of MCAP’s objectives
• Educate, coach and counsel staff to ensure they are empowered to effectively handle their roles in a confident and professional manner
• Establish and maintain an effective system of communication throughout the business unit.
• Ensure a continuous improvement culture is established and encouraged
• Assist in the definition of Corporate Guiding Principles and Architectural Standards
• Assist with the strategic advancement of IT Methodologies and selection of MCAP’s Solution Delivery Toolkit
• Determine, define and support the metrics and measures required to ensure the success of MCAP IT overall
• Work with LOB management to set and manage the Information Technology budget for the Business Unit
• Ensure compliance with standards, procedures, and methodologies and work with auditors to assess same
• Capture, track, and report on IT Measures and Metrics
• Work with Project Budgets and System Budgets up to $1.5M
• Signing Authority (based on authority matrix)

What You Bring To The Team

• 15+ years of progressive IT experience, with 5+ years of experience in a senior development or IT leadership role
• Proven experience coordinating and responding to internal and external audits (e.g. SOC1/CSAE 3416, SOC2, etc.)
• Experience with the Microsoft 365 software
• Experience with the ServiceNow platform
• Experience with ITIL and COBIT Frameworks
• Experience leading IT Teams in the role of Product Owner or Technical Lead
• Demonstrated knowledge of IT functions, processes, procedures, and capabilities
• Strong understanding of IT Service Management (ITSM) principles
• Ability to lead initiatives and to foster a positive environment
• Excellent verbal and written communication skills
• Ability to focus and prioritize in a fast-paced environment
• Ability to work effectively in a diverse work group
• Ability to multi-task and prioritize tasks across multiple priorities
• Strong interpersonal skills and the ability to interface with all levels of the organization
• Strong problem-solving and conflict resolution skills
• Post-secondary degree or diploma in computer science or related area

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!

Be A Part Of Something Great

MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.

Position #: req2204

Employment Status: Permanent Full Time

Location: Waterloo; Ontario

Number Of Openings: 1

Department: Information Technology

Internal Job Title: Director of IT Governance

Salary Range: $115,000 - $135,000

The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.