Reporting Relationship: The Learning and Development Specialist will report directly to the Manager, Learning and Development.

Job Summary: The Learning and Development Specialist will lead in the design and deployment of programs. The L & D Specialist will deliver company-wide learning and development programs to Birchwood team members and leaders. This individual should be a natural relationship builder and encourage an environment of collaboration and personal and professional development.

What you will do:

• Design and prototype user-centric learning journeys that prioritize ease of navigation, accessibility (WCAG), and visual engagement.
• Build complex, branched, and highly interactive e-learning modules using the Articulate 360 suite (Storyline and Rise), ensuring seamless integration with our LMS.
• Leverage AI-enhanced tools to streamline asset creation, such as voiceovers, image generation, and rapid prototyping.
• Apply adult learning methodologies when delivering instructor-led courses in the areas of personal and leadership development, onboarding, communication, etc.
• Facilitate hybrid and instructor-led sessions to test and validate UX design assumptions and gather real-time learner feedback for continuous improvement.
• Create continuous improvement plans to enhance existing programs.
• Research best practices and industry trends with respect to content and delivery methods.
• Collaborate with subject matter experts to identify organizational needs and/or changes.
• Assess the needs of the participants before, during and after course deliveries.
• Apply principles of project management and user experience (UX) design to manage learning programs throughout their lifecycle (needs assessment, design, development, delivery, and maintenance).

Qualifications:

• Completed post-secondary education in a related field, with a certificate in Adult Education would be preferred.
• A combination of education and experience would also be considered, in addition, a CPHR designation is considered an asset.
• Experience with Articulate 360, Canva and video editing tools (Vyond, ClipChamp, CreatePro, etc.) or equivalent tools.
• Experience utilizing AI-enhanced workflows for learning and development.
• A natural problem-solver who approaches learning challenges with a 'human-centered' design mindset, seeking constant feedback to iterate and improve the team member experience.
• Demonstrated knowledge and experience in change and project management and user experience principles and practices, or equivalent areas.
• Strong organizational and time-management skills.
• Ability to determine guest needs, an understanding of customer service principles and a passion for delivering exceptional guest service.
• Strong and well developed communication skills (oral and written).
• Outstanding facilitation and presentation skills are required with interpersonal skills to build relationships.
• Proven attention to detail in all areas of work.
• Motivated individual with proven initiative.
• Valid 5F drivers license and own transportation to and from work is required.
• Experience in the automotive, retail and/or hospitality industry preferred.

What Birchwood Can Offer You:

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Learning & development opportunities
• Wellness program
• Corporate discounts & group savings plan
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: recruitment@birchwood.ca