Required Skills & Experience

2–5+ years of experience in a Desktop Support, IT Support, Systems Administration, or Network Administration role. Strong experience supporting Windows 10/11 environments and Microsoft 365 applications. Hands-on experience with Active Directory user and system administration. Experience working within a ticketing platform such as ServiceNow. Proven ability to troubleshoot and support Zebra printers in warehouse, manufacturing, or distribution environments. Strong desktop, hardware, and peripheral support experience. Basic networking knowledge, including:

Network connectivity troubleshooting Wireless access points IP addressing Device communication issues Cabling and infrastructure troubleshooting

Strong analytical and problem-solving skills with the ability to work independently. Excellent verbal and written communication skills. Comfortable working onsite in a warehouse environment and spending significant time on the production floor. Ability to lift and move IT equipment up to approximately 50 pounds. Self-motivated, curious, and eager to learn new systems and technologies.

Nice to Have Skills & Experience

Experience supporting warehouse, logistics, distribution center, or supply chain operations. Experience participating in new site launches, go-lives, or operational start-up activities. Familiarity with RF scanners, warehouse automation systems, or Warehouse Management Systems (WMS). Industry certifications such as:

CompTIA A+ Network+ Security+ Microsoft Certifications ITIL

Experience with PowerShell, SQL, or scripting. Experience supporting multiple locations or regional operations. Bachelor's degree in Information Technology or a related field.

Job Description

A leading supply chain and logistics organization is seeking two L2 Onsite IT Support Analysts to support a newly launched distribution operation in Winnipeg. These individuals will serve as the primary onsite IT resources, providing day-to-day technical support for warehouse operations and acting as the key liaison between end users, the customer support team, and the corporate IT helpdesk. This is a highly visible, hands-on role embedded directly within a fast-paced warehouse environment. The ideal candidate is a strong troubleshooter who enjoys solving problems independently, communicating with users, and supporting critical operational technology that keeps the facility running efficiently. Key Responsibilities

Serve as one of the primary onsite IT support resources for all warehouse technology-related issues. Provide real-time technical support for warehouse associates, supervisors, and site leadership. Troubleshoot and resolve hardware, software, and system-related issues affecting day-to-day operations. Support desktop and laptop environments, production workstations, handheld devices, and peripheral equipment. Diagnose and resolve issues related to Zebra printers and other warehouse printing equipment. Perform basic network troubleshooting, including connectivity issues, wireless access concerns, device communication problems, and network access verification. Assist users in identifying root causes of issues and independently investigate solutions before escalating when appropriate. Act as a liaison between warehouse users, customer support teams, and internal IT/help desk teams to drive issue resolution. Manage and update incidents through ServiceNow or a similar ticketing platform. Assist with deployment, configuration, imaging, staging, and replacement of end-user devices. Support go-live activities, system stabilization efforts, and operational technology initiatives. Maintain onsite hardware inventory, spare equipment, and asset tracking. Document recurring issues, troubleshooting steps, and resolutions to improve support processes. Deliver exceptional customer service by communicating technical issues clearly to non-technical users.