WHAT YOU'LL NEED TO HAVE

• 3+ years of experience in warehouse, logistics, fulfillment, or high-volume retail operations.
• Proven leadership experience coaching, developing, and motivating teams to achieve operational goals and deliver strong business results.
• Strong understanding of fulfillment operations, including online order picking, order preparation, quality checks, and customer order execution.
• Experience working in KPI and metrics-driven environments, with the ability to analyze performance, identify opportunities, and drive continuous improvement.
• Demonstrated ability to lead in a fast-paced, physically demanding environment while managing competing priorities and tight deadlines.
• Passion for talent development, including training, coaching, performance management, and succession planning.
• Customer-focused mindset with strong business acumen and a commitment to operational excellence.
• Strong communication and collaboration skills, with the ability to foster an inclusive and high-performing team culture.
• A genuine passion for IKEA values, culture, and leadership principles.

A DAY IN YOUR LIFE WITH US

• Lead, coach, and develop the Fulfillment Operations team to deliver an exceptional customer experience through efficient and accurate order fulfillment.
• Drive operational performance by monitoring KPIs, analyzing metrics, and implementing actions to improve productivity, quality, and customer satisfaction.
• Oversee daily fulfillment operations, ensuring online orders are picked, prepared, and quality-checked in line with service expectations.
• Build a strong talent pipeline through recruitment, onboarding, training, coaching, and development of co-workers.
• Create a high-performing, accountable team culture by providing regular feedback, support, and development opportunities.
• Collaborate with cross-functional partners to secure operational readiness, product availability, and seamless customer fulfillment.
• Ensure a safe, compliant, and efficient working environment while supporting IKEA's sustainability and operational goals.
• Act as a role model for IKEA values and leadership, inspiring teams to deliver results while growing people.

ABOUT THIS WORK AREA

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

WHY YOU WILL LOVE US

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)

Extended health, dental, and vision coverage (for you and your family)

• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Fulfilment Operations Team Leader

The starting rate/ salary for this position ranges from 58960 CAD to 65000 CAD and will be based on relevant work experience.