Joel Roy

Experience: System Support Officer, Travel Services and Business Centre / Agent de soutien aux systèmes, Services de voyage et Centre d’affaires at Library and Archives Canada / Bibliothèque et Archives Canada (2025–present); Accounts Payable Clerk / Commis aux comptes payables at Library and Archives Canada / Bibliothèque et Archives Canada (2024–2025); HR Services Assistant / Assistant aux services des RH at Crown-Indigenous Relations and Northern Affairs Canada / Relations Couronne-Autochtones et Affaires du Nord Canada (2024–2024). Studied High School Diploma / Diplôme d'études secondaires at Philemon Wright High School.

• Accounting
• Attention to detail
• Bilingual communication
• Business analysis
• Communication
• Customer service
• Data analysis
• Data entry
• English
• Financial analysis
• French
• Leadership
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• Organization
• Problem solving
• Quality assurance
• Teamwork
• Time management

1. System Support Officer, Travel Services and Business Centre / Agent de soutien aux systèmes, Services de voyage et Centre d’affaires

   Library and Archives Canada / Bibliothèque et Archives Canada

   Sep 2025 to Present

   AS-01 (Term) / AS-01 (Terme) • Operational File Management and Governance / Gestion opérationnelle des dossiers et gouvernance • Lead end-to-end management of 20 to 30 complex travel files per month, including ministerial, executive, and non-public servant travel. • Review and validate travel requests prior to Section 32 approval and conduct detailed post-travel claim analysis prior to Section 34 certification to ensure compliance with the Government of Canada Travel Directive. • Reconstruct and input expense reports line by line in NEO, ensuring accurate coding, full supporting documentation, and audit traceability across NEO and DOCSET records. • Create new travel account for employee and guide them on the information needed to request a Travel AMEX Card. • Financial Control and Risk Mitigation / Gouvernance financière et gestion des risques • Review delegated authority under FAA Sections 32 and 34 prior to financial commitment or payment. • Conduct detailed analysis of responsibility centres, project codes, RC codes, FOBJ and LOBJ to ensure proper allocation of funds and prevent mischarging. • Identify expired or prior fiscal year project codes and require corrective action to maintain financial integrity and accurate reporting. • Exercise independent judgment to reject or partially adjust non-compliant claims and monitor financial thresholds requiring escalation from DG to ADM approval. • Provide clear rationale to managers and administrative officers when expenses require correction, mitigating audit and financial risk prior to submission to Accounting Operations. • Systems Implementation and Process Improvement / Mise en œuvre de systèmes et amélioration des processus • Acted as key departmental tester during NEO implementation and contributed operational feedback during rollout. • Co-developed Standard Operating Procedures and supported the design of a revised Section 32 control process following system changes. • Developed tracking tools and workflow controls using Excel and SharePoint to improve monitoring, processing timelines, and file consistency. • Identified recurring compliance issues and recommended workflow adjustments to strengthen internal controls and reduce rework. • Reduced claim rework and Accounting Operations pushbacks by enhancing documentation standards and reinforcing pre-submission financial validation controls. • A réduit les reprises de travail et les rejets des Opérations comptables en renforçant les contrôles de validation préalable et en offrant un accompagnement proactif aux gestionnaires et aux adjoints administratifs avant la soumission. • Advisory Support / Soutien conseil • Provide guidance to managers and administrative staff on policy interpretation, financial implications, and compliance requirements in complex or non-standard situations. • Support high-visibility and urgent travel scenarios under tight timelines while maintaining governance standards. • Recognized within the team as a resource for NEO functionality and financial coding validation.

2. Accounts Payable Clerk / Commis aux comptes payables

   Library and Archives Canada / Bibliothèque et Archives Canada

   Feb 2024 to Aug 2025

   CR-05 (Term) / CR-05 (Terme) • Financial Operations and Compliance / Opérations financières et conformité • Processed and verified invoices, direct payments, and contribution reports including BNC and BMO transactions in accordance with federal financial policies. • Validated financial commitments under FAA Sections 32 and 34 to ensure proper delegated authority prior to payment release. • Reviewed and confirmed financial coding including cost centres, articles, FOBJ and LOBJ to ensure accurate allocation of public funds. • Verified vendor identification numbers such as NIF and IDV to prevent processing errors and duplication. • Quality Control and Risk Mitigation / Contrôle de qualité et gestion des risques • Analyzed transactions in FreeBalance to ensure accuracy, completeness, and compliance with established financial controls. • Identified discrepancies, followed up on required corrections, and engaged stakeholders to resolve complex or urgent payment issues prior to processing. • Questioned irregularities and initiated discussions with program areas to clarify inconsistencies and ensure policy alignment. • Supported high-volume processing while maintaining audit readiness and strong attention to detail. • Stakeholder Support and Coordination / Soutien aux intervenants et coordination • Communicated with internal branches, administrators, and liaison officers to clarify financial information and resolve coding or documentation discrepancies. • Provided guidance on financial documentation requirements and compliance standards under Government of Canada policies. • Process Improvement / Amélioration des processus • Developed internal procedures and a centralized reference tool to standardize workflows and improve team efficiency. • Contributed to continuous improvement initiatives within a small, fast paced finance environment. • Participated in the transition from FreeBalance V6 to V7, contributing to system testing and procedural updates to support accurate financial processing.

3. HR Services Assistant / Assistant aux services des RH

   Crown-Indigenous Relations and Northern Affairs Canada / Relations Couronne-Autochtones et Affaires du Nord Canada

   Jan 2024 to Jan 2024

   CR-05 (Casual) / CR-05 (Occasionnel) • Extracted data from MyGCHR/Peoplesoft, with a focus on details and error identification. • Analyzed data entry history to rectify or modify employee data for accuracy and error-free records. • Cleaned up data in the MyGCHR system as needed for quality assurance. • Managed diverse forms of data and conducted verifications prior to data entry. • Took actions and paid attention to details such as Pending Transfer In (TIN), Transfer Out (TO), New Hire (NH), and Re-Hire (RH), ensuring accuracy in Start and End dates, Personal information, and other details before performing data entry in MyGCHR.

4. Head Chef / Chef de Cuisine

   Madame Smith

   Nov 2019 to Jun 2023

   • Developed and supervised seasonal menus while managing overall kitchen operations. • Coordinated large scale events and liaised directly with clients to ensure service standards and satisfaction. • Supervised staff, structured daily and weekly tasks, and maintained performance under high pressure service periods. • Managed supplier communications, procurement, and inventory control while fostering strong vendor relationships. • Oversaw health and safety compliance, facility maintenance coordination, and operational standards. • Monitored budgeting, food cost analysis, and inventory accuracy to support financial control. • Managed administrative functions including reservations, data entry, and payroll input. • Saisie des heures des employés dans le système de paie.

5. Head Chef / Chef de Cuisine

   L’Gros Luxe

   Aug 2016 to Nov 2019

   • Oversaw daily operations and supervised staff in a high-volume environment. • Managed procurement, inventory control, and budget tracking. • Ensured compliance with health and safety standards. • Maintained performance under pressure during peak service periods.

1. Philemon Wright High School

   High School Diploma / Diplôme d'études secondaires

   2009