Trainer & Quality Analyst

Trainer & Quality Analyst The Trainer & Quality Analyst is responsible for providing the overall training for the Life & Disability Services Team along with performing daily quality reviews on completed work requests. Your daily activities will be diverse as you develop and improve administrative processes. You will provide coaching and mentorship for trainees and existing team members, conduct quality assurance reviews to ensure accuracy and high standards are consistently met. Then you’ll share feedback, offer targeted recommendations, and track trends to steer future training. This will include developing new training materials, revising guides, and creating checklists to support ongoing learning. The Trainer & Quality Analyst role is an essential component of the team as it ensures that proper training, tools, and supports are in place allowing the team to be successful in performing their job while providing our clients with excellent customer service. *Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week. Qualifications: 3 – 5 years of experience in a Trainer or related Adult Education position Experience in group benefits or insurance industry is an asset Exceptional time management and organizational skills Demonstrated excellent oral and written communication skills Ability to work closely on a one-on-one basis, in a team environment and self-motivated to work independently when required Ability to adapt and generate effective solutions on situations/issues as they are presented Detail oriented and well-developed analytical skills Open to feedback and willing to make changes based on feedback provided Proficient in Microsoft Office Programs Bilingualism (English/French) is an asset The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

The role involves providing overall training for the Life & Disability Services Team and performing daily quality reviews on work requests. Responsibilities include developing training materials, coaching team members, and tracking trends to improve administrative processes.

Candidates need 3 to 5 years of experience in a Trainer or Adult Education role, preferably within the insurance or group benefits industry. Proficiency in Microsoft Office and strong communication and analytical skills are required.

Identified from the job description. Confirm important requirements above.

• Adult Education
• Quality Assurance
• Coaching
• Mentorship
• Training Material Development
• Time Management
• Organizational Skills
• Oral Communication
• Written Communication
• Analytical Skills
• Microsoft Office
• Bilingualism

• Education
• Finance & Accounting
• Customer Service & Support
• Administrative
• Management & Leadership

Minimum experience

2+ years

Apply by

Aug 27, 2026

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Seniority

Associate