Johnston Group provides employee benefit solutions to companies from one employee to 10,000 or more.
Winnipeg, Manitoba
One of Canada's Leading Group Insurance Administrators. Johnston Group offers companies a new way of thinking about how to structure an employee benefit program that meets the employees’ and company’s needs. Integrity, respect and professionalism, along with a strong desire to strive for excellence, mean clients can expect exceptional service and a positive experience each time they contact Johnston Group. Johnston Group provides benefit services to more than 30,000 businesses and their employees. With over $400 million in premiums under its administration, and over 30 years of experience, Johnston Group’s strength lies in its administrative capabilities. Headquartered in Winnipeg, Manitoba, a staff of approximately 200: * issue 300 new group cases a month; * field 26,000 calls monthly from advisors, employers and employees; and * process over 1,200 health and dental claims on a typical day, virtually all within 48 hours of receipt. Johnston Group is proud to have been recognized as one of Canada’s 50 Best Managed Companies every year since 2001 and a member of the Platinum Club since 2007. The country’s leading business awards program, sponsored by Deloitte, CIBC Commercial Banking, National Post, Mackay CEO Forums, and Queen's School of Business, recognizes excellence in privately-owned and managed Canadian companies. In the Spirit of respect, we honour and acknowledge our head office is on Treaty One territory and the traditional lands of the Anishinaabe, Ininew, Oji-Cree, Dene, Dakota, and the Homeland of the Red River Métis Nation. We are grateful and thankful for our water, which comes from Shoal Lake 40 First Nation Treaty 3 territory, and we understand its significance in light of the many communities who currently do not enjoy the benefit of clean drinking water. We are committed to supporting the interests of Indigenous peoples and communities and we pledge to listen, learn and work together in the spirit of truth and reconciliation.
Hybrid · Winnipeg
Deliver training, coaching, and mentorship to new and existing team members, and conduct daily quality reviews of completed work requests. Share feedback and recommendations, track quality trends, and develop or update training materials, guides, and checklists to improve administrative processes and customer service.
On-site · Winnipeg
Support partner advisors and clients with group insurance marketing, quoting, and renewals, including analyzing carrier proposals and claims reports and negotiating renewals. Prepare comparison and reporting packages, provide client support, coordinate communication between carriers and advisors, and contribute to quarterly and annual reports.
On-site · Winnipeg
Review and interpret financial information to prepare new-business quotations, assess historical claims experience, and prepare renewal financial reports. Handle inquiries, amendments, and rate negotiations while providing timely service to internal and external contacts.
Hybrid · Winnipeg
Review and interpret financial information to prepare new business quotations, and assess historical claims experience to prepare renewal reports. Handle inquiries, amendments, and rate negotiations while providing timely, high-quality service to internal and external contacts.
Hybrid · Winnipeg
Administer group insurance plan processes for English- and French-speaking clients, including processing firm and employee applications, updates, changes, terminations, and salary changes. Respond to advisor and client inquiries, collect outstanding information, manage arrears and policy suspensions or terminations, and coordinate Life and AD&D conversion requests and quotes.
Hybrid · Winnipeg
Oversee daily Administration Services operations, guide and develop team members, resolve complex administrative matters, and support advisors and internal stakeholders with inquiries and escalated cases. Lead departmental and cross-functional initiatives, monitor performance and staffing, contribute to renewals and risk assessments, and drive service quality and continuous improvement.
