Bilingual Plan Administrator, Administration Services

Job summary

Administer group insurance plan processes for English- and French-speaking clients, including processing firm and employee applications, updates, changes, terminations, and salary changes. Respond to advisor and client inquiries, collect outstanding information, manage arrears and policy suspensions or terminations, and coordinate Life and AD&D conversion requests and quotes.

Job details

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations. This role is responsible for administration of Chambers of Commerce Group Insurance Plan processes for both our French and English clients across the country. Your duties will include receiving, reviewing and processing firm applications, updates, changes, and terminations, as well as employee applications, salary changes, and change requests. As the successful candidate, you will contact plan administrators and/or advisor offices to collect outstanding information, answer the advisor phone line, promptly respond to inquiries in a professional manner, and send timely communications. You will be responsible for running arrears reports, communicating with clients about outstanding balance, suspending and terminating policies, receiving Life and AD&D conversion requests, sending them to the applicable insurer, receiving quotes and forwarding them onto the clients. *Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week. Qualifications: Outstanding verbal and written communication skills, ability to effectively convey information and build relationships, with fluency in both English and French Strong organizational, time management, and project management skills, with a demonstrated ability to multitask Experience working with group insurance Exceptional customer service skills and strong active listening skills High level of attention to detail, accuracy, and confidentiality Ability to effectively manage competing priorities Strong team player with ability to work independently Proficient using MS Office The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted. JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-788-7122.

What you’ll do

Administer group insurance plan processes for English- and French-speaking clients, including processing firm and employee applications, updates, changes, terminations, and salary changes. Respond to advisor and client inquiries, collect outstanding information, manage arrears and policy suspensions or terminations, and coordinate Life and AD&D conversion requests and quotes.

Requirements

Fluency in English and French, strong communication and customer service skills, and experience working with group insurance are required. The candidate should be organized, detail-oriented, accurate, discreet, able to manage competing priorities, work independently and as part of a team, and proficient in Microsoft Office; they must also be legally eligible to work in Canada.

Listed skills

• written communication · Preferred
• Organization · Preferred
• Time management · Preferred
• Project management · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Accuracy · Preferred
• Multitasking · Preferred
• Prioritization · Preferred
• Teamwork · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• English-French Fluency
• Verbal Communication
• Written Communication
• Organization
• Time Management
• Project Management
• Group Insurance Administration
• Customer Service
• Active Listening
• Attention To Detail
• Accuracy
• Confidentiality
• Multitasking
• Prioritization
• Teamwork
• Microsoft Office

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting

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