Trainer & Quality Analyst (Maximum Benefit)

Job summary

Deliver training, coaching, and mentorship to new and existing team members, and conduct daily quality reviews of completed work requests. Share feedback and recommendations, track quality trends, and develop or update training materials, guides, and checklists to improve administrative processes and customer service.

Job details

Trainer & Quality Analyst (Maximum Benefit) The Trainer & Quality Analyst is responsible for providing the overall training for the Maximum Benefit Team along with performing daily quality reviews on completed work requests. Your daily activities will be diverse as you develop and improve administrative processes. You will provide coaching and mentorship for trainees and existing team members, conduct quality assurance reviews to ensure accuracy and high standards are consistently met. Then you’ll share feedback, offer targeted recommendations, and track trends to steer future training. This will include developing new training materials, revising guides, and creating checklists to support ongoing learning. The Trainer & Quality Analyst role is an essential component of the team as it ensures that proper training, tools, and supports are in place allowing the team to be successful in performing their job while providing our clients with excellent customer service. *Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week. Qualifications: 3 – 5 years of experience in a Trainer or related Adult Education position Experience in group benefits or insurance industry is an asset Exceptional time management and organizational skills Demonstrated excellent oral and written communication skills Ability to work closely on a one-on-one basis, in a team environment and self-motivated to work independently when required Ability to adapt and generate effective solutions on situations/issues as they are presented Detail oriented and well-developed analytical skills Open to feedback and willing to make changes based on feedback provided Proficient in Microsoft Office Programs Bilingualism (English/French) is an asset The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

What you’ll do

Deliver training, coaching, and mentorship to new and existing team members, and conduct daily quality reviews of completed work requests. Share feedback and recommendations, track quality trends, and develop or update training materials, guides, and checklists to improve administrative processes and customer service.

Requirements

Requires 3–5 years of experience in training or a related adult education role; group benefits or insurance experience is an asset. Candidates should have strong organizational, communication, analytical, and time-management skills, be proficient in Microsoft Office, and be able to work independently and collaboratively; English-French bilingualism is an asset.

Listed skills

• Time management · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Training · Preferred
• Mentorship · Preferred
• Quality assurance · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• Coaching · Preferred
• Group Benefits · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Training
• Adult Education
• Quality Assurance
• Coaching
• Mentorship
• Training Material Development
• Process Improvement
• Time Management
• Organization
• Oral Communication
• Written Communication
• Analytical Skills
• Problem Solving
• Attention to Detail
• Microsoft Office
• Group Benefits

Job areas

• Education
• Administrative
• Customer Service & Support
• Data & Analytics

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