JOMON PAUL

Outbound-focused Business Development professional with 3+ years of B2B sales experience across e-commerce, wholesale marketplace, and industrial equipment sectors. Consistent track record of exceeding activation and acquisition targets through disciplined daily prospecting (cold calling, field visits, pipeline management). Currently based in Toronto with a Canadian postgraduate credential in Marketing Management, seeking to bring proven outbound sales discipline to a BDR/SDR role.

• Canva
• Client Onboarding & Retention
• CRM Systems
• Cross-Functional Collaboration
• Full-Cycle Sales
• Lead Qualification
• Objection Handling & Negotiation
• Outbound Prospecting & Cold Calling
• Pipeline & CRM Management
• Sales Reporting & Forecasting
• Shopify
• Wix

1. Shift Manager

   Popeyes Louisiana Kitchen

   Feb 2025 to Sep 2025

   Toronto, ON

   • Supervised a team of 2 staff per shift, maintaining service standards during high-volume evening rushes and promotional events. • Resolved customer concerns and service escalations in real time, sustaining customer satisfaction under peak-demand pressure. • Coordinated staffing and workflow planning to keep operations efficient during time-sensitive, high-traffic promotional periods.

2. Business Development Specialist (B2B Sales)

   Bijnis

   Sep 2022 to Mar 2023

   Kerala, India

   • Executed 20+ outbound cold calls and up to 10 in-person field visits daily to prospect and qualify retail partners for a factory-direct wholesale marketplace platform. • Managed a daily book of 10 existing accounts while driving new business, consistently closing at least 1 new client onboarding (signup plus first order placed) per day. • Averaged 25 new client onboardings per month, exceeding acquisition targets by 15%. • Owned the full sales cycle for this wholesale marketplace — prospecting through negotiation and account activation — with accurate CRM records for pipeline forecasting.

3. Sales Support Specialist, B2B

   He-Man Auto Robopark Pvt. Ltd.

   Aug 2021 to Aug 2022

   Kerala, India

   • Updated material cost data daily from suppliers to maintain accurate, current pricing for sales estimates and client quotations on capital equipment proposals. • Fielded and qualified initial B2B sales inquiries from prospective institutional clients, routing qualified opportunities to the senior sales team. • Coordinated procurement of additional products and supplies for on-site installation projects, ensuring project continuity for enterprise clients. • Supported sales presentations and proposals for long-cycle, multi-stakeholder equipment sales to malls, hospitals, and IT parks.

4. Assistant Manager – E-commerce Operations

   Reliance Retail – JioMart

   May 2019 to Jul 2021

   Kerala, India

   • Managed end-to-end fulfillment of JioMart e-commerce orders at a Reliance Smart store, coordinating pickup-to-delivery handoff with logistics and delivery teams. • Resolved customer complaints, billing issues, and product inquiries while maintaining approximately 90% customer satisfaction. • Owned stock reordering and inventory replenishment to prevent stockouts and keep order fulfillment on pace with rapid platform growth. • Supported operations during JioMart's high-growth national scale-up phase (2019–2021), maintaining accurate records for business reporting.

1. Lambton College

   Postgraduate Certificate, Marketing Management – Digital Media

   Toronto, ON

   2024

2. State Institute of Hospitality Management (SIHM)

   Bachelor of Hospitality & Hotel Administration, Hospitality & Hotel Administration

   Kozhikode, India

   2019

• HubSpot Content Marketing

• HubSpot SEO

• Google Analytics

• Google Ads

• WHMIS