Senior Client Service Consultant - Group Benefits

POSITION OVERVIEW JDIMI Consulting, a Navacord Company, is a multidisciplinary, professional services corporation, offering the highest standard of service in industry-leading Insurance, Financial Management, and Planning & Solutions Strategies to corporations, corporate executives, business owners, and individuals alike with unparalleled personalized care and service. JDIMI Consulting is hiring a Client Service Consultant, Group Benefits for our Mississauga location. If you are a positive and results-driven individual who excels at providing superior client service and support, we invite you to join our team. You will have a proven track record of strengthening existing relationships and providing high touch, high quality customer service in a fast-paced environment. RESPONSIBILITIES: •Participate in dialogue with clients in order to determine their challenges, needs or concerns •Proactively develop solutions to meet the needs of plan sponsors and members •Initiate or participate in developing new business opportunities in both benefits and other human capital solutions •Managing client relationships for small to large sized accounts •Interact with clients and Insurance Companies to ensure plan is operating efficiently •Conduct member education sessions •Prepare and facilitate presentation that explain the group plan for members •Remain current and up-to-date on market trends •Discuss the performance of the group plans with clients •Deliver outstanding customer service in a professional manner to assist client’s decision-making process •Proactively share knowledge and best practices to ensure team objectives are met REQUIREMENTS: •Minimum 7 years customer service experience •Post secondary school education diploma and/or degree required. •Having or working towards the LLQP license and CEBS/GBA designation •Strong knowledge of group benefit administration and services •Excellent organizational skills with outstanding attention to detail •Advanced skills in Outlook, Excel, Word and PowerPoint WHAT WE OFFER: Hybrid work flexibility Health and Dental Benefits RRSP matching Paid Vacation Sick Days Vary Days Bonus Structure This is for an existing posting Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants. Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs for this position.

The role involves managing client relationships for small to large accounts and developing solutions to meet the needs of plan sponsors and members. Responsibilities include conducting member education sessions and collaborating with insurance companies to ensure plan efficiency.

Candidates must have at least 7 years of customer service experience and a post-secondary diploma or degree. Possession of or progress toward LLQP license and CEBS/GBA designations is required.

• Hybrid Work Flexibility • Health And Dental Benefits • Rrsp Matching • Paid Vacation • Sick Days • Vary Days • Bonus Structure

• Customer servicePreferred
• Problem solvingPreferred
• Microsoft ExcelPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Client Relationship Management
• Group Benefits Administration
• Customer Service
• Member Education
• Presentation Skills
• Market Trend Analysis
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Problem Solving
• Organizational Skills

• Consulting
• Finance & Accounting
• Customer Service & Support
• Human Resources

Minimum education

College diploma

Minimum experience

5+ years

Apply by

Sep 13, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Associate

Application method

Direct apply is available