Client Service Specialist - Bilingual (French)

Job summary

The specialist will handle hardware and software inquiries from internal and external clients via phone and email. They are also responsible for managing technical escalations and assisting with special projects like terminal launches.

Job details

Organization Description The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience. Employer Description JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. Job Description The successful candidate receives both hardware (terminals) and software (E-commerce) calls and also answers emails from internal and external sources. Responsibilities include but not limited to: Answer externals calls from merchants calling with e-commerce inquiries and also internal calls Respond to email inquiries from internal and external partners Assist with special projects such as terminal software and hardware launches Manage and complete technical escalations Qualifications: Minimum 3 years of Point Of Sale experience Bilingual French (must) High School diploma/GED required Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face to face Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

What you’ll do

The specialist will handle hardware and software inquiries from internal and external clients via phone and email. They are also responsible for managing technical escalations and assisting with special projects like terminal launches.

Requirements

Candidates must have at least three years of point of sale experience and a high school diploma or GED. A minimum of two years in customer support and proficiency in a Windows-based environment are strongly preferred.

Listed skills

• Customer support · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Point of sale
• Customer support
• Technical support
• E-commerce
• Hardware troubleshooting
• Software troubleshooting
• Email communication
• Windows environment
• Problem resolution
• Escalation management
• Asset Management
• Customer Support
• Financial Institution
• Mental Health
• Multilingualism
• Commercial Banking
• French Language
• Innovation
• Investment Banking
• Market Liquidity
• Risk Management
• Operations
• Point Of Sale
• Wholesaling
• Wholesale Banking
• Securities (Finance)
• Transaction Processing (Business)

Job areas

• Customer Service & Support
• Finance & Accounting
• Technology
• Client Service Specialist
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives