Customer Service Representative

Job summary

The Customer Service Representative acts as the primary point of contact for the body shop, managing incoming calls and greeting visitors. They also provide administrative support, including scheduling appointments, data entry, and maintaining documentation for the team.

Job details

Brand Statement Rev Up Your Career at CARSTAR Fort McMurray in Fort McMurray, Alberta! Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, CARSTAR Fort McMurray embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work. At CARSTAR Fort McMurray, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you. Start your engine - your next great opportunity begins here! As part of the Kaizen Automotive Group, CARSTAR Fort McMurray is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. Full‑Time employees enjoy a robust benefits package, including: • Competitive Compensation• Dental & Extended Health Coverage• Company Pension• Paid Time Off• Life & Disability Insurance• Employee & Family Assistance Programs• Vehicle Purchase & Service Discounts• Paid Professional Development• Company‑Wide Appreciation Events• And SO MUCH MORE! Overview The Customer Service Representative is the first point of contact for customers visiting or contacting Bodyshop. This role is responsible for creating a welcoming and professional experience by greeting customers, managing incoming calls, directing inquiries, and providing administrative support to the body shop team. The ideal candidate is friendly, organized, detail-oriented, and able to multitask effectively in a fast-paced collision repair environment. Responsibilities and Qualifications · Greet customers warmly and professionally as they arrive at the body shop. · Answer and direct incoming phone calls using a multiline phone system. · Assist customers by directing them to the appropriate team member or department. · Maintain a clean, organized, and welcoming reception area. · Provide general information regarding collision repair services, estimates, repair processes, and business hours. · Schedule appointments and assist with customer inquiries regarding vehicle repairs and claim-related processes. · Log customer visits and inquiries and notify staff of customer arrivals. · Assist with administrative duties including filing, data entry, scanning, and distributing mail. · Support the body shop team by coordinating customer messages, follow-up requests, and documentation. · Maintain confidentiality and professionalism in all customer interactions. · Uphold CARSTAR Summit Bodyshop standards for customer service, presentation, and professionalism. · Perform all other duties as assigned by leadership. Qualifications · Previous experience in customer service, reception, administrative support, or the automotive/autobody industry is preferred. · Excellent communication and interpersonal skills. · Professional and friendly demeanor with a strong commitment to customer service. · Ability to multitask and effectively manage a busy reception area, phone calls, and customer traffic. · Proficiency with phone systems, computers, and Microsoft Office applications (Outlook, Word, Excel). · Strong organizational and time management skills. · Highly detail-oriented with strong accuracy and follow-through. · Experience in automotive collision repair or body shop operations is considered an asset. · Ability to work effectively in a team environment and maintain a positive attitude. · High school diploma or equivalent required. INDCNP

What you’ll do

The Customer Service Representative acts as the primary point of contact for the body shop, managing incoming calls and greeting visitors. They also provide administrative support, including scheduling appointments, data entry, and maintaining documentation for the team.

Requirements

Candidates should have previous experience in customer service or administrative roles and possess strong communication and organizational skills. Proficiency in Microsoft Office and the ability to multitask in a fast-paced environment are required, along with a high school diploma.

Benefits

• Competitive Compensation • Dental & Extended Health Coverage • Company Pension • Paid Time Off • Life & Disability Insurance • Employee & Family Assistance Programs • Vehicle Purchase & Service Discounts • Paid Professional Development • Company-Wide Appreciation Events

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Detail-oriented · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Reception
• Administrative Support
• Communication
• Interpersonal Skills
• Multitasking
• Phone Systems
• Microsoft Office
• Outlook
• Word
• Excel
• Organizational Skills
• Time Management
• Detail-oriented
• Data Entry
• Professionalism
• Time Off Management
• Follow Through
• Kaizen Methodology
• Positivity
• Administrative Functions
• Microsoft Excel
• Confidentiality
• Leadership
• Interpersonal Communications
• Microsoft Outlook
• Operations
• Telephone Skills
• Friendliness
• Coordinating
• Filing
• Greeting Customers
• Customer Inquiries
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Trades
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives