Senior Content Designer

Job summary

Create, edit, and optimize customer-facing content and content strategies across digital products, websites, and applications, ensuring clarity, accessibility, and compliance. Collaborate with product, design, research, technology, and stakeholder teams to develop user-centered content solutions and support content excellence throughout the product lifecycle.

Job details

Senior Content Designer (Contract) Location: Toronto, ON (Hybrid - 4 Days Onsite) Duration: ASAP to October 13, 2027 Rate: Up to $75/hour T4 + 4% Vacation Pay Schedule: Monday to Friday, 9:00 AM - 5:00 PM About the Opportunity We are seeking a Senior Content Designer to join a collaborative and established digital experience team. In this role, you will help shape customer-facing content across digital channels, ensuring clarity, accessibility, and an exceptional user experience. You will work closely with product owners, designers, researchers, and technology teams to create content that meets both customer needs and regulatory requirements. This is an excellent opportunity to join a high-performing team, contribute to meaningful digital experiences, and work under strong leadership within a mature design practice. Key Responsibilities Create and deliver content strategies and experiences across digital products, websites, and applications. Write, edit, proofread, and optimize customer-facing content. Apply plain language principles to simplify complex information. Ensure content complies with accessibility standards, including WCAG guidelines. Collaborate with product, design, and technology teams throughout the product development lifecycle. Participate in ideation workshops and design-thinking activities. Develop content solutions based on user-centred design methodologies and research insights. Support stakeholder communications, presentations, and content-related initiatives. Ensure content aligns with business objectives, compliance requirements, and customer needs. Partner with cross-functional teams to identify risks, provide recommendations, and drive content excellence. Required Qualifications 3-5 years of experience in Content Design, Content Strategy, UX Writing, Conversation Design, or a related discipline. Strong writing, editing, and proofreading skills. Demonstrated expertise in plain language writing. Experience creating WCAG/accessibility-compliant content. Experience navigating and obtaining regulatory or compliance approvals. Ability to work independently while collaborating effectively in cross-functional teams. Undergraduate degree or equivalent professional experience. Preferred Qualifications Experience within the financial services industry. Experience supporting public-facing websites and digital platforms. Background in design-related disciplines such as: User-Centered Design Human-Computer Interaction Psychology Design Strategy Human Factors Visual Design Industrial Design Desired Soft Skills Strong collaboration and stakeholder management skills. Self-motivated, adaptable, organized, and accountable. Passion for creating exceptional customer experiences. Strong problem-solving and analytical abilities. Ability to manage multiple priorities in a fast-paced environment. Why Apply? Long-term contract opportunity through October 2027. Work with an established and highly collaborative design team. Exposure to large-scale digital experience initiatives. Strong leadership, mentorship, and learning opportunities. Meaningful work that directly impacts customer experiences. Use AI for Hiring: Our recruitment process for this role includes the use of AI-based tools to help evaluate candidate qualifications and screen applications. Why Kelly? At Kelly®, we’re committed to finding rewarding opportunities that help you thrive—both professionally and personally. We partner with leading organizations across industries, connecting talented individuals to roles that fit their skills, interests, and goals. As part of the Kelly team, you’ll have access to a diverse network, ongoing career support, and resources to help you succeed. We value inclusion, respect, and work-life balance, and we offer competitive pay and benefits. Join us and discover what’s next for your career!

What you’ll do

Create, edit, and optimize customer-facing content and content strategies across digital products, websites, and applications, ensuring clarity, accessibility, and compliance. Collaborate with product, design, research, technology, and stakeholder teams to develop user-centered content solutions and support content excellence throughout the product lifecycle.

Requirements

Requires 3–5 years of experience in content design, content strategy, UX writing, conversation design, or a related field, along with strong writing and editing skills and expertise in plain language and accessible content. Candidates must be able to navigate regulatory approvals, work independently and collaboratively, and have an undergraduate degree or equivalent professional experience; financial services experience is preferred.

Benefits

• Vacation Pay

Listed skills

• Problem solving · Preferred
• Regulatory Compliance · Preferred
• Stakeholder Management · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Content Design
• Content Strategy
• UX Writing
• Conversation Design
• Writing
• Editing
• Proofreading
• Plain Language
• Accessibility
• WCAG
• Regulatory Compliance
• User-Centered Design
• Stakeholder Management
• Cross-Functional Collaboration
• Problem-Solving
• Analytical Skills

Job areas

• Creative & Media
• Art & Design
• Technology
• Marketing
• Finance & Accounting

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