Retail Color Expert, Lip Lab - Toronto Queen Street West (Part-Time)

Position: Color Expert Status: Part Time (up to 20 hours a week) Reports to: Store Manager Location: Toronto QueenStreet West More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members. We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them – from the perfect shade and surprising flavors to a name that reflects and celebrates your story. If you're energized by forging genuine connections, driving impactful results, delivering exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then this role at Lip Lab is the perfect opportunity for you! The Role As a Color Expert you will help contribute to a fun, inclusive and creative atmosphere that both guests and employees will all want to be a part of. The salary range for this position is $17.00 - $18.00 CAD per hour. This role is also eligible to earn tips in addition to the hourly rate, based upon store location. Most roles earn an additional $7 - $9 CAD per hour in tips.* Offered salary is dependent upon experience and location. What We Are Looking For * Strong background in guest/customer service in a fast-paced environment * An eye and passion for all things artistry and color! * Strong verbal and written communication skills * Someone who leads by example with a positive, can-do attitude and generous spirit, always going above and beyond for both guests and team members * Open weekend availability (including holidays) * Comfortable working in front of and with multiple guests throughout the service experience * This role requires the ability to stand and walk for 6-8 hours per shift, occasionally lift and carry objects weighing 10-50 pounds, and perform tasks that involve bending, kneeling, squatting, and reaching both overhead and below shoulder level. What You Will Do * Provide unique, entertaining and exceptional guest experiences from beginning to end, including confirming reservations, welcoming guests, completing reservations in a timely manner and encouraging guests to capture moments and share on social media * Follow all Lip Lab standards, operating practices and GMP guidelines at all times * Work closely with Store Manager, Leads and the rest of the team to ensure a positive, collaborative and inclusive store environment * Work within a diverse team * Always represent Lip Lab with a high level of professional conduct, leading and embodying both Kendo and Lip Lab Values and Principles What We Offer * Competitive pay and tips! *The range cited for tips is approximate based on tips received by current employees. Kendo cannot guarantee that any hired applicant will receive tips or tips that will fall within this range. * Paid time off and holidays * Fantastic employee discount * Opportunities for career growth and development * A fun and supportive work environment At Lip Lab our number one goal is to foster an inclusive, positive, and safe environment for our employees and guests alike. We are an equal opportunity employer that will always ensure our team grows with us. If you're passionate about color, creativity, and providing exceptional customer service, we encourage you to apply. Join our team and help us make every day a little more colorful!

Provide unique and exceptional guest experiences by crafting custom products and managing the service process from start to finish. Collaborate with the store team to maintain a positive, inclusive, and creative environment while adhering to company standards.

Candidates must have a strong background in customer service and a passion for artistry and color. The role requires open weekend availability and the physical ability to stand for long periods and lift up to 50 pounds.

• Tips • Paid time off • Holidays • Employee discount • Career growth and development

• Customer servicePreferred
• Time managementPreferred
• Retail operationsPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Artistry
• Color theory
• Verbal communication
• Written communication
• Interpersonal skills
• Time management
• Social media engagement
• Retail operations
• Collaboration
• Time Off Management
• Kendo UI (User Interface Framework)
• Good Manufacturing Practices
• Customer Service
• Communication
• Creativity
• Personalized Service
• Reservations

• Retail
• Customer Service & Support
• Creative & Media
• Art & Design
• Retail Customer Experience Manager
• Retail Store Clerk
• Shop Sales Assistants
• Retail Salespersons

Minimum experience

0+ years

Posting language

English

Working hours

20 hours per week