Retail Operations Lead, Lip Lab - Toronto Queen Street West (Full-Time)

Job summary

The Operations Lead assists the Store Manager in overseeing daily retail operations, maintaining store standards, and ensuring a positive, inclusive environment for guests and staff. Responsibilities include managing inventory, coaching team members, and ensuring high-quality service delivery.

Job details

Position: Operations Lead - FullTime Status: Full Time (30+ hours per week) Reports To: Store Manager Location: Toronto Queen Street West More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members. We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them – from the perfect shade and surprising flavors to a name that reflects and celebrates your story. If you're energized by forging genuine connections, driving impactful results, delivering exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then this role at Lip Lab is the perfect opportunity for you! The Role As Operations Lead, you will serve as the second in charge of operations to the Store Manager and be responsible for the proficiency in all areas of retail operations. You will not only be assisting with the daily operations of the store but will also help in maintaining a fun, positive and inclusive atmosphere that guests and employees will all want to be a part of. The salary range for this position is $18.50 - $20.00 CAD per hour. This role is also eligible to earn tips in addition to the hourly rate, based upon store location. Most roles earn an additional $7 - $9 CAD per hour in tips.* Offered salary is dependent upon experience and location. What We Are Looking For * 1+ years of experience demonstrating strong leadership abilities and interpersonal skills * 2+ years’ experience in retail, hospitality, or a related field * Excellent communication and problem-solving abilities * Passion for customer service and a positive attitude * Ability to multitask and prioritize tasks effectively * Strong organizational and time management skills * Proficiency in POS systems, including Shopify or similar platforms, as well as in Microsoft Outlook, Excel, and Word * This role requires the ability to stand and walk for 6-8 hours per shift, occasionally lift and carry objects weighing 10-50 pounds, and perform tasks that involve bending, kneeling, squatting, and reaching both overhead and below shoulder level. What You Will Do * Providing a unique and entertaining guest experience from beginning to end, confirming reservations, welcoming guests, completing reservations and hosting parties. * Working closely with Store Manager to ensure teams are delivering top service and goals are achieved, and act as Manager on Duty as required * Create a strong, positive, and energetic environment for team through positive feedback/reinforcement and coaching of Lip Lab values and standards. * Manage the supplies and inventory to budget, keeping accurate counts in inventory system and maintaining levels to ensure the team’s success. * Manage daily and weekly operational task list * Optimize store organization to positively impact guest and employee experience. * Train and ensure Good Manufacturing Standards are being followed by team members. * Train and ensure hygiene and safety standards are always maintained. * Train and troubleshoot technology What We Offer * Competitive pay and tips! *The range cited for tips is approximate based on tips received by current employees. Kendo cannot guarantee that any hired applicant will receive tips or tips that will fall within this range. * Paid time off and holidays * Fantastic employee discount * Opportunities for career growth and development * A fun and supportive work environment At Lip Lab our number one goal is to foster an inclusive, positive, and safe environment for our employees and guests alike. We are an equal opportunity employer that will always ensure our team grows with us. If you're passionate about color, creativity, and providing exceptional customer service, we encourage you to apply. Join our team and help us make every day a little more colorful!

What you’ll do

The Operations Lead assists the Store Manager in overseeing daily retail operations, maintaining store standards, and ensuring a positive, inclusive environment for guests and staff. Responsibilities include managing inventory, coaching team members, and ensuring high-quality service delivery.

Requirements

Candidates must have at least 2 years of experience in retail or hospitality and 1+ years of leadership experience. Proficiency in POS systems and Microsoft Office software is required, along with the physical ability to stand for extended periods and lift up to 30 lbs.

Benefits

• Comprehensive benefits package
• Paid time off
• Holidays
• Employee discounts
• Career growth and development opportunities
• Tips

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• Inventory management · Preferred
• Retail operations · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer service
• Retail operations
• Communication
• Problem-solving
• Multitasking
• Time management
• Shopify
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Inventory management
• Coaching
• Team management
• Hygiene and safety standards
• Retail Operations
• Energetic
• Time Off Management
• Positivity
• Kendo UI (User Interface Framework)
• Customer Service
• Creativity
• Personalized Service
• Interpersonal Communications
• Inventory Management System
• Problem Solving
• Operations
• Safety Standards
• Retail Sales
• Time Management
• Troubleshooting (Problem Solving)
• Reservations
• Prioritization

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Hospitality
• Retail Operations Leader
• Retail Operations Supervisor
• Shop Supervisors
• General and Operations Managers

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