Customer Service Associate

Job summary

The Customer Service Associate is responsible for processing customer transactions, sales, and refunds accurately using computerized systems. They also provide excellent customer service, maintain the cleanliness of the checkout area, and assist other departments as needed.

Job details

Job Description Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system. Responsibilities Process customer transactions, sales, and refunds through cash registers Operate scanners and credit card/debit card terminals Provide excellent customer service Collect payments and bag purchases for customers Keep the checkout area clean and orderly Maintain front-end department merchandise Answering front desk phone and directing calls Assist other departments and functions as required Able to learn and operate the applicable computer system (D365) used to process orders Qualifications Strong mathematical skills and basic computer system knowledge Ability to work independently in a fast-paced environment Customer satisfaction-oriented Strong communication and time management skills. Problem-solving and decision-making Ability to handle moderate physical demands: standing for 4 hours, lifting medium size merchandise if required up to 50 lbs. About Us Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly. We appreciate your interest in our company however only those candidates selected for an interview will be contacted. About The Team Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

What you’ll do

The Customer Service Associate is responsible for processing customer transactions, sales, and refunds accurately using computerized systems. They also provide excellent customer service, maintain the cleanliness of the checkout area, and assist other departments as needed.

Requirements

Candidates should possess strong mathematical and basic computer system knowledge, along with the ability to work independently in a fast-paced environment. The role requires the physical ability to stand for extended periods and lift merchandise up to 50 lbs.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Decision Making · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Transaction processing
• Mathematical skills
• Computer system operation
• Communication
• Time management
• Problem-solving
• Decision-making
• D365
• Scanner operation
• Point of sale

Job areas

• Retail
• Customer Service & Support