Part-Time Customer Service Representative - Lethbridge

Customer Service Representative (Part-Time) 705 5 Ave S, Suite 110, Lethbridge, AB Averaging 16+ hours a week |Office Hours: 5 am - 10 pm | Days, Evenings, Weekends, Split Shifts & Holidays | $17.00/hr With Red Arrow, every journey begins with you. As a Customer Service Representative in our Lethbridge office, you'll play an important role in helping customers plan and manage their travel with confidence. Whether you're answering questions, booking reservations, processing trip changes, or assisting customers with our online booking system, you'll help ensure every interaction is professional, informative, and positive. This is more than a customer service role. Every day, you'll help connect people with family, friends, work, and new opportunities across Alberta and British Columbia. About Keolis Keolis is one of the world's leading transportation companies, operating in 13 countries and helping millions of passengers travel safely and reliably every day. In Canada, our team of nearly 2,000 employees operates transit systems, intercity motorcoaches, airport shuttles, paratransit services, and rail networks that connect communities across the country. At Keolis, we recognize that great service starts with great people. That's why we focus on creating a supportive workplace where employees are valued, respected, and provided with opportunities to learn and grow. Whether you're helping a passenger reach their destination, supporting operations behind the scenes, or maintaining the services our communities rely on, your work makes a difference every day. When you join Keolis, you're joining a team dedicated to safety, customer service, teamwork, and operational excellence. Together, we're helping people travel with confidence while building stronger, more connected communities. What You’ll Do. * Respond to customer inquiries by phone, email, and other communication channels in a professional and friendly manner. * Book, modify, and cancel reservations accurately while assisting customers with their travel needs. * Provide information regarding schedules, fares, services, policies, and general travel-related questions. * Assist customers with online bookings, account access, and website navigation. * Process payments, refunds, exchanges, and other customer transactions accurately. * Resolve customer concerns and service-related inquiries while providing a positive customer experience. * Communicate service updates, schedule changes, delays, and cancellations to customers as required. * Maintain accurate customer records and document interactions within company systems. * Perform data entry and general administrative tasks to support daily operations. * Manage multiple phone lines and customer inquiries while maintaining a high level of service and attention to detail. * Stay up to date on company services, schedules, and promotions to provide customers with accurate information. * Contribute to a positive and professional team environment while supporting departmental service goals. What We’re Looking For. * Provide exceptional customer service with a positive, customer-first attitude and a genuine desire to help others. * Communicate clearly and professionally with customers, coworkers, and operational teams in person, over the phone, and through written correspondence. * Demonstrate strong problem-solving and decision-making skills, particularly when responding to service disruptions, customer concerns, or changing priorities. * Remain calm, professional, and solution-focused in a fast-paced environment with competing demands and tight timelines. * Maintain a high level of accuracy, attention to detail, and organization when processing transactions, reservations, and customer information. * Work effectively both independently and as part of a team while contributing to a positive and collaborative workplace culture. * Display reliability, punctuality, accountability, and a strong work ethic. * Confidently enforce company policies and procedures in a respectful, professional, and customer-focused manner. * Demonstrate strong time-management and multitasking skills while balancing customer service, operational, and administrative responsibilities. * Be comfortable learning and using computer systems, reservation platforms, point-of-sale systems, and Microsoft Office applications. * Previous customer service experience in transportation, hospitality, tourism, retail, or a similar customer-facing environment is considered an asset. * Previous experience handling cash, processing transactions, or working with reservation and booking systems is considered an asset. * Successful completion of a criminal background check is required as a condition of employment. Why Work For Us? * Hourly Wage: $17 (with annual increases) * Averaging 16+ hours per week (depending on availability) * Discounted and standby travel on our luxury motorcoach network * Employer-paid parking * Access to an Employee Assistance Program (EAP) offering confidential wellness, mental health, and support services * A stable, established organization with a strong reputation for safety and customer service * Additional company-sponsored wellness and employee benefit programs Ready to Apply? Bring your energy, your customer-first mindset and your passion for helping people and help us make every journey a great one with Red Arrow!

The Customer Service Representative will manage travel reservations, process payments, and respond to customer inquiries via phone and email. They are responsible for maintaining accurate records and providing professional assistance regarding schedules, fares, and company policies.

Candidates should possess strong communication and problem-solving skills with the ability to work in a fast-paced environment. Previous experience in transportation, hospitality, or retail is considered an asset, and a criminal background check is required.

• Discounted travel • Standby travel • Employer-paid parking • Employee Assistance Program • Wellness programs

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Cash handlingPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Problem-solving
• Decision-making
• Data entry
• Cash handling
• Time management
• Multitasking
• Microsoft Office
• Attention to detail
• Conflict resolution
• Reservation management
• Cash Handling
• Support Services
• Communication Channels
• Accountability
• Tourism
• Issuing Refunds
• Strong Work Ethic
• Administrative Functions
• Merchandise Exchanges
• Mental Health
• Decision Making
• Customer Service
• Paratransit
• Data Entry
• Employee Assistance Programs
• Problem Solving
• Operational Excellence
• Operations
• Point Of Sale
• Punctuality
• Time Management
• Web Navigation
• Reservations
• Balancing (Ledger/Billing)
• Reliability
• Customer Inquiries
• Teamwork
• Solutions Focused
• Detail Oriented

• Customer Service & Support
• Transportation
• Administrative
• Hospitality
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

16 hours per week