Account Manager

Job summary

The Account Manager will proactively manage customer accounts, promote new equipment and products, and ensure high levels of customer satisfaction within the assigned territory. They are responsible for meeting sales goals, conducting business reviews, and collaborating with the sales and operations teams to drive growth.

Job details

Job Overview: This role is aligned to the Coffee Operating Unit Account Manager, VHCS Mississauga, Ontario Permanent, Full-Time Founded on the heritage of generations of coffee services entrepreneurs Van Houtte Coffee Services prides itself on offering the highest levels of customer service day in day out. We brew over 1 000 000 cups of coffee every day, in 25 cities from coast to coast. We offer exciting careers and growth opportunities in a dynamic, challenging, ever-changing and fast paced work environment. We are proud to be part of Canada's Top 100 employers and Canada's Top 100 employers for young professionals. We are looking for an exceptional person to join our sales team. We are looking for someone who is passionate about sales, and focused on surpassing his/her goals and customer satisfaction. The candidate must also demonstrate leadership within a sales team. We offer very interesting career opportunities to foster employee development. Reporting to the Mississauga office, serving the GTA East Area (Pickering, Ajax, Scarbarough, Markham). What you will do: Proactively manage customers while keeping in mind their requirements, and increase sales through the promotion of the new equipment and products. Regularly meet with customers to assess their satisfaction and make changes to their account in order to grow his/her territory. Collaborate with the Business Development Representative when a new case is given in order to understand the customer’s expectations. Create business propositions outlining the benefits and added value of our company. Close the sale, sign the agreements, and ensure after-sale service Ensure the proper execution of the transaction Meet the territory’s sales goals (sales volume, number of visits, customer retention) Conduct monthly business reviews of his/her territory with concrete actions to grow it. Promote new products Update the CRM on a continuous basis Stay abreast of innovations, the competition and the market Ensure customer satisfaction Ensure high quality go-to-market Collaborate with the sales and operations team Develop her/her knowledge of the coffee industry and equipment Become an ambassador for our brands This list is not exhaustive. Any other related duties as may be assigned by the line manager. Total Rewards: CAD $57,100.00 - $75,900.00 annually Actual placement within the compensation range may vary depending on experience, skills, and other factors. Annual bonus based on performance and eligibility. Benefits, subject to eligibility: medical, dental, disability, life insurance, paid time off (including vacation and personal time), RRSP with company match, tuition reimbursement, employee and family assistance program, and coffee discount. Requirements: What you will need: Sales experience in a service environment University degree Valid driver’s license and clean driving record Computer knowledge (knowledge of Microsoft software such as Word, Excel, PowerPoint and Outlook) Excellent organizational and interpersonal skills Autonomy and initiative Results-oriented Ability to work on several projects; good time and priority management Motivation, determination and good team spirit Company Overview: Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, Peñafiel®, GHOST®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet. We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation and growth. Will you join us? Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. A.I. Disclosure: KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. In order for your application to be considered and opted out of AI, you must include the words "AI Opt-Out" and either job title and location or Job ID # in the email subject line in your email application. Vacancy Transparency : This role is being posted for an existing vacancy.

What you’ll do

The Account Manager will proactively manage customer accounts, promote new equipment and products, and ensure high levels of customer satisfaction within the assigned territory. They are responsible for meeting sales goals, conducting business reviews, and collaborating with the sales and operations teams to drive growth.

Requirements

Candidates must have sales experience in a service environment and a university degree. Proficiency in Microsoft software and a valid driver's license with a clean driving record are also required.

Benefits

• Medical insurance • Dental insurance • Disability insurance • Life insurance • Paid time off • RRSP with company match • Tuition reimbursement • Employee and family assistance program • Coffee discount

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Territory Management · Preferred
• Account Management · Preferred
• Sales · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Business development · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer service
• Account management
• Leadership
• Business development
• CRM
• Communication
• Organizational skills
• Interpersonal skills
• Time management
• Microsoft Office
• Strategic planning
• Negotiation
• Territory management
• Problem solving
• Sales Territory Management
• Go-to-Market Strategy
• Good Driving Record
• Time Off Management
• Valid Driver's License
• Microsoft Excel
• Artificial Intelligence
• Asynchronous Javascript and XML (AJAX)
• Business Development
• Customer Relationship Management
• Customer Service
• Training And Development
• Customer Retention
• Innovation
• Interpersonal Communications
• Microsoft Outlook
• Microsoft Software
• Operations
• Microsoft PowerPoint
• Resume Screening
• Prioritization

Job areas

• Sales
• Customer Service & Support
• Food & Beverage
• Management & Leadership
• Logistics
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products