Regional Manager

Job summary

Oversee operational performance across Chatime locations in British Columbia, coaching franchise partners and store leaders to improve sales, profitability, team performance, and execution of brand standards. Monitor operational metrics, develop improvement plans, support regional initiatives and store projects, and provide performance updates to senior operations leadership.

Job details

Regional Manager – British Columbia Job Summary Kevito Group is seeking a Regional Manager to oversee the performance and operations of Chatime locations across British Columbia. This is a field-based leadership role responsible for supporting franchise partners and store leaders, improving operational performance, and ensuring consistent execution of Chatime standards across the region. We are looking for a strong operator and people leader who understands store-level execution, can coach teams effectively, and is comfortable using business results and operational data to drive improvement. Candidates who have progressed through store-level leadership roles and are ready to take the next step into multi-unit management are encouraged to apply. Responsibilities * Lead operational performance across Chatime locations throughout British Columbia * Coach and support franchise partners and store managers to improve sales, profitability, team performance, and operational execution * Monitor key performance indicators including sales, labour, food cost, inventory, waste, and other operational metrics * Develop and implement action plans to address performance gaps and improve store results * Ensure consistent execution of brand standards, food safety, beverage quality, cleanliness, and guest experience * Support the execution of limited-time offers, promotions, menu changes, merchandising, and other brand initiatives * Provide guidance on labour planning, scheduling, productivity, and cost control * Ensure effective inventory management, ordering, FIFO, and waste-control practices * Support training initiatives and the ongoing development of store managers and leadership teams * Conduct regular store visits and provide hands-on coaching and operational support * Build strong working relationships with franchise partners and act as a key operational resource for the region * Support new store openings, remodels, and other regional operational projects as required * Provide regular performance updates, insights, and recommendations to senior operations leadership Qualifications * 3+ years of management experience, preferably within QSR, restaurant, café, food and beverage, or retail; multi-unit experience is strongly preferred * Demonstrated progression through store-level leadership roles such as Supervisor, Assistant Manager, Store Manager, General Manager, District Manager, or equivalent * Strong Store Managers or General Managers with a proven track record of developing teams and delivering strong business results will be considered * Demonstrated ability to improve sales and operational performance in a store or multi-unit environment * Strong leadership, coaching, and people-development skills * Solid understanding of P&L drivers, labour management, cost control, and operational KPIs * Strong analytical and problem-solving skills with the ability to turn data into actionable plans * Excellent communication and relationship-building skills * Experience working with franchise partners is considered a strong asset * Highly organized, self-motivated, and comfortable working independently in a field-based role * Valid driver’s licence and reliable access to a vehicle * Ability and willingness to travel regularly throughout the region What We Offer * Salary 70,000 - 80,000 per year * Performance-based bonus * Vehicle allowance * Extended health and dental benefits * Paid vacation * Employee discounts * Opportunities for professional growth and advancement

What you’ll do

Oversee operational performance across Chatime locations in British Columbia, coaching franchise partners and store leaders to improve sales, profitability, team performance, and execution of brand standards. Monitor operational metrics, develop improvement plans, support regional initiatives and store projects, and provide performance updates to senior operations leadership.

Requirements

Applicants need at least three years of management experience, preferably in QSR, restaurant, café, food and beverage, or retail, with multi-unit experience strongly preferred. They should have a record of store-level leadership and business improvement, strong coaching and analytical skills, knowledge of P&L drivers and operational KPIs, a valid driver’s licence, reliable vehicle access, and willingness to travel regularly.

Benefits

• Performance-Based Bonus
• Vehicle Allowance
• Extended Health and Dental Benefits
• Paid Vacation
• Employee Discounts
• Professional Growth and Advancement Opportunities

Listed skills

• Problem solving · Preferred
• Cost Control · Preferred
• Leadership · Preferred
• Data analysis · Preferred
• Food safety · Preferred
• Communication · Preferred
• Coaching · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Multi-Unit Operations Management
• Leadership
• Coaching
• Team Development
• Performance Improvement
• KPI Monitoring
• P&L Analysis
• Labor Management
• Cost Control
• Inventory Management
• Operational Planning
• Food Safety
• Franchise Partner Relations
• Data Analysis
• Problem-Solving
• Communication

Job areas

• Management & Leadership
• Food & Beverage
• Retail
• Hospitality

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