Bilingual Crisis Support Worker, Remote - PT - Outside QC/ON

Job title Bilingual Crisis Support Worker - Remote Department Texting Services Reports to Manager, People and Clinical Performance Hourly Wage 23.68 Overnight Premium: 2.00$ / hour for hours worked between 11:00pm and 7:00am Job type Remote – Part-Time Shift ID CNO 1102 PTB79 and CNO 1102 PTB67 Shift Schedule Option 1 - CNO 1102 PTB79 Week 1 - Monday, Thursday, Saturday from 23:00 to 07:00 ET Week 2 - Sunday, Monday, Thursday from 23:00 to 07:00 ET Week 3 - Monday, Thursday, Saturday from 23:00 to 07:00 ET Week 4 - Monday, Thursday, Saturday from 23:00 to 07:00 ET and Wednesday from 16:00 to 19:00 ET Option 2 - Week 1 - Sunday, Monday and Friday from 23:00 to 07:00 ET Week 2 - Monday, Friday and Saturday from 23:00 to 07:00 ET Week 3 - Sunday, Monday and Friday from 23:00 to 07:00 ET Week 4 - Monday, Friday and Saturday from 23:00 to 07:00 ET and Wednesday from 18:00 to 21:00 ET Location Open exclusively to candidates residing outside of Quebec and Ontario Posting period September 3 2026 Job description and responsibilities: As a crisis support worker, the role is to * Provide warmth and empathy to our users in crisis. * De-escalate imminent risk conversations (suicide, etc.) * Work collaboratively with the Texting Supervision team to support users involved in emergencies, where mandatory reporting is necessary, etc. . * Multitask by providing our service to multiple users at once (5 on average) in order to reduce overnight wait times. As a Crisis Support Worker, you will work closely with Texting Supervisors to provide support and de-escalation to people in crisis via a text-based service. Your role will be to work during overnight hours to ensure young people and adults reaching out get the care and support their need. You will provide punctual support consistent with the program’s expectations, while collaborating with Texting Supervisors on any necessary external intervention. You will provide a high quality service when supporting our texters, while adhering to clinical policies and procedures. Profile: * 1+ year of crisis intervention work experience * Proven ability to thrive and find multitasking energizing * Proven ability to work well under pressure while maintaining professionalism and maturity * Consistently exhibits effective and constructive communication * Understanding of quality improvement and quality assurance processes. Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for. The window for applications ends 11:59pm on the job posting close date listed above. Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP! The application process To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions. About KHP, Canada’s Unlock The Hope Youth Charity Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca [http://www.kidshelpphone.ca]. Inclusion, Diversity, Equity and Accessibility (IDEA) KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible. We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented. As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast. To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan [https://kidshelpphone.ca/get-involved/about-us/idea-strategy-action-plan/]. Accommodations KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time. Compensation and benefits Potential additional benefits at KHP include: * CAAT Pension Plan * Wellness programs * Recognition awards * Employee and Family Assistance Program (EFAP) Candidate verification The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. Privacy KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy [https://kidshelpphone.ca/privacy-policy/] or contact us using our general form [https://kidshelpphone.ca/get-involved/contact-us/]. Message to agencies KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

The role involves supervising volunteer crisis responders on an online platform and providing clinical support during crisis situations. Additionally, the supervisor will manage text messaging conversations during high demand and liaise with emergency or child protection services as needed.

Candidates must hold a bachelor's degree in a health or support-related field and possess at least two years of professional experience in crisis intervention and supervision. Proficiency in both English and French is required, along with a strong understanding of mental health risk assessment and Canadian youth services.

• CAAT Pension Plan • Wellness programs • Recognition awards • Employee and Family Assistance Program (EFAP)

• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Crisis intervention
• Volunteer supervision
• Mental health support
• Risk assessment
• Safety planning
• Suicide prevention
• Addiction support
• Clinical judgment
• Team collaboration
• Communication
• Decision making
• Bilingualism
• Bilingual (French/English)
• Mental Health
• Multilingualism
• Computer-Aided Audit Tools
• Social Work
• Confidentiality
• Criminology
• Crisis Intervention
• Disabilities
• Leadership
• Psychology
• Innovation
• Risk Analysis
• Social Change
• Prioritization
• Child Protective Services
• Teamwork

• Social Services
• Healthcare
• Management & Leadership
• Customer Service & Support
• Support Worker
• Mental / Behavioral Health Counselor
• Social Work and Counselling Professionals
• Mental Health Counselors
• Substance Abuse, Behavioral Disorder, and Mental Health Counselors

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week