Manager, Equity Youth Programs

Job title Manager, Equity Youth Programs (Newcomer Initiatives) Department Service Programs Reports to Director, Equity Youth Programs Salary range $ 64,000 - $71,000 Job type Full-Time, Permanent, Hybrid working 2-3 days per week Location Toronto, Ontario Posting period Thursday, August 27, 2026 The opportunity Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being. The Manager, Equity Youth Programs (Newcomer Initiatives) leads the implementation of Kids Help Phone's New Journeys Action Plan for Newcomer Youth, ensuring program delivery meets funding requirements, timelines, and budgets. This role supervises the Newcomer Engagement Coordinator, manages partnerships and stakeholder relationships across government, funders, and community organizations, and supports outreach, engagement, and knowledge development to improve outcomes for newcomer youth. The position also contributes to Equity Program team operations, including volunteer and partner support systems and outreach material management. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today! The responsibilities Strategy, Program Management & Implementation: * Manage planning and implementation of current and future newcomer programs as guided by Kids Help Phone’s Action Plan for Newcomers to Canada * Manage day-to-day program operations such as budgeting, developing project documentation (e.g.: briefs, proposals, project & work plans etc.), internal/external reporting and evaluation * Support the development of marketing materials and promotional activities and campaigns aligned with our program deliverables * Provide leadership and supervision to the Equity Programs Coordinator, Newcomer Initiatives in efforts to identify and engage key organizations, communities and volunteers * Facilitate cross-functional planning groups to align activities and ensure effective program outcomes. * Track programs’ progress and report periodically on deliverables and impact on a regular basis internally and externally. * Oversee and support the development of training initiatives relevant to Newcomer Initiatives in collaboration with external vendors and internal clinical staff Outreach, Partnership & External Relations: * Lead the development and management of external partnerships to support the program’s initiatives, identifying and cultivating key stakeholders such as media, vendors, youth, organizations, schools, and community groups. * Track and manage stakeholder relationships, outreach packages, and reports using Salesforce. * Develop and deliver presentations at networking events, steering committees & community activations across the country, in person and virtually. * Travel as required to events or relationship building opportunities Program Leadership & Operations: * Manage the program budget and liaise with Finance and KHP Foundation ensuring expenses are tracked, processed, and reported appropriately against funding goals. * Monitor program impact and progress towards KPI’s on an ongoing basis, sharing progress with leadership and testing new approaches to improve outcomes and funder deliverables * Lead program reporting and work with Government Relations & Advancement teams to support donor/funder communications through impact reporting, storytelling, proposal & grant development * Identify emerging issues that impact newcomer and/or diverse populations and proactively ensure our programming and resources are responsive to evolving needs for newcomer populations * Other duties as assigned The qualifications * 3-5 years' experience in project or program-based roles, including leading, managing, and implementing long-term programs; including health promotion, youth engagement, outreach and partnerships management * Post-secondary diploma/degree in humanities or business and/or demonstrated related abilities through experience * Strong understanding and / or interest in the mental health landscape for youth in Canada * This position requires extensive knowledge of issues experienced by newcomer youth, a strong understanding and demonstrated experience working with diverse racial and ethno-cultural communities * Experience developing programs, processes, tools, policies and / or services * Experience working in multi-stakeholder environments (internally) and externally with multiple partners * Strong communication and presentation skills to manage meetings, facilitate groups, presentations and media communication * Knowledge & experience in proposal & grant and report writing * Strong time management, project management and interpersonal skills * Proficient in MS Office applications, project management tools and software Preferred/ Advantageous: * Bilingualism/Multilingualism in English and French and/or other languages is an asset * PMP designation or similar * Knowledge of services and laws affecting the lives of Canadian children and youth from equity-deserving backgrounds * Good technical ability; comfortable using Microsoft Office, Project management tools, navigating dashboards and pulling reports with Salesforce CRM * Experience supervising staff; leading cross functional teams and coaching participants Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP! The application process To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions. About KHP, Canada’s Unlock The Hope Youth Charity Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca [http://www.kidshelpphone.ca]. Inclusion, Diversity, Equity and Accessibility (IDEA) KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible. We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented. As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast. To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan [https://kidshelpphone.ca/get-involved/about-us/idea-strategy-action-plan/]. Accommodations KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time. Compensation and benefits Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include: * Hybrid work model * Comprehensive Employee Benefits Program * Emergency Travel Assistance * CAAT Pension Plan * Wellness programs * Recognition awards * Employee and Family Assistance Program (EFAP) Candidate verification The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. Privacy KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy [https://kidshelpphone.ca/privacy-policy/] or contact us using our general form [https://kidshelpphone.ca/get-involved/contact-us/]. Message to agencies KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

The Manager leads the implementation of the New Journeys Action Plan for Newcomer Youth, overseeing program operations, budgets, and reporting. They also manage external partnerships and supervise the Newcomer Engagement Coordinator to ensure effective program delivery and stakeholder engagement.

Candidates should have 3-5 years of experience in project or program-based roles, specifically in health promotion, youth engagement, or partnership management. A post-secondary diploma or degree in humanities or business is required, along with strong communication skills and knowledge of newcomer youth issues.

• Hybrid work model • Comprehensive Employee Benefits Program • Emergency Travel Assistance • CAAT Pension Plan • Wellness programs • Recognition awards • Employee and Family Assistance Program

• Project managementPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Project management
• Program management
• Stakeholder management
• Youth engagement
• Partnership development
• Budgeting
• Grant writing
• Report writing
• Public speaking
• Strategic planning
• Team leadership
• Cross-functional collaboration
• Salesforce
• Microsoft Office
• Health promotion
• Community outreach
• Report Writing
• Cross-Functional Team Leadership
• Courage
• Internal Reporting
• Project Documentation
• Stakeholder Communications
• External Reporting
• Resilience
• Bilingual (French/English)
• Planning
• Marketing Materials
• Microsoft Access
• Mental Health
• Multilingualism
• Customer Relationship Management
• Dashboard
• Management
• Computer-Aided Audit Tools
• Communication
• Disabilities
• Finance
• External Relations
• Lobbying
• Leadership
• Health Promotion
• Innovation
• Interpersonal Communications
• Key Performance Indicators (KPIs)
• Project Management
• Microsoft Project
• Operations
• Project Management Professional Certification
• Presentations
• Program Management

• Social Services
• Management & Leadership
• Healthcare
• Administrative
• Youth Program Manager
• Program Officer
• Policy and Planning Managers
• Managers, All Other

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week