Leasing Specialist (Burlington)

Job summary

Qualify prospective residents, conduct property and suite tours, negotiate and execute leases and renewals, and follow up with applicants to minimize vacancy loss. Provide front-line service to residents and visitors while managing leasing records, move-in coordination, marketing activities, inspections, and reporting.

Job details

Company Overview: Kipling is one of Canada’s largest and most successful independent full-service property management companies. Our core focus is property management – both commercial and residential. With offices in Toronto, Kitchener-Waterloo, Calgary and Edmonton, Kipling currently manages over 28M square feet across 150 properties of various asset classes across Canada. Our reputation is built on trust, integrity, professionalism, and strong leadership, while our hands-on approach allows us to focus on creating well-managed and profitable investments for our clients: Trusted partners managing your real estate investments Position Overview To lease suites, through professionally qualifying prospective residents, initiating and executing leases and renewals in the building, all with a focus on minimizing vacancy loss. To represent the brand of the building as the front-line employee providing exceptional service to all residents and applicants. Kipling is currently looking for a Full-Time Leasing Specialist to support our Team at a property in Burlington/Cambridge Ontario. The Leasing Specialist must have a service-oriented approach, excellent communication skills, be willing to work flexible hours including month-end requirements and be confident and comfortable as the building’s liaison with the residents and the community. This is a full-time position with hours of work on the weekends and evenings as needed.* Responsibilities Customer Service: Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs Consistently focus on providing superior customer service Meet and interact with residents and prospective residents in a courteous and professional manner Foster a strong customer service culture among all staff Promote a strong sense of community Welcome and assist all residents and visitors in the office Answer and direct all incoming telephone calls in a courteous and professional manner Complete other duties as assigned Leasing Encourage appointments or viewings with all prospective resident phone calls, online registrations, emails or walk-ins Secure appointments and conduct property and show suite tours with all prospective residents Ensure all walk-ins are provided with a property tour, including suite showings – an appointment is not required Engage in highest level of professional sales techniques to sell the property to prospective residents in order to obtain a commitment to lease Follow-up with all prospective residents Regularly inspect upcoming suite availabilities prior to showing to prospective residents Ensure that all suites are returned to “rent ready” condition as soon as possible on becoming available Inspect all vacant units daily to ensure suites are in optimal condition for showings/appointments Negotiate leases to achieve optimum value for the property Marketing Coordinate open houses and actively promote referral programs if required Create and post advertisements on websites as required Generate leads through a variety of avenues as required and in collaboration with Marketing Team (e.g. telemarketing, direct mail, etc.) Conduct monthly market surveys and have a thorough understanding of competing properties and current market conditions Prepare annual leasing and marketing plan for insertion in annual budget Administration And Reporting Review and submit changes to leasing reports as directed Complete and maintain a consistent and accurate traffic report and submit on a weekly basis Register all prospective residents using Yardi or other software as required Collect and complete all pertinent information on the lease application form and forward to the Manager for approval; obtain the completed bank form, employment letters and cheques (or money orders) for first and last month’s rent Complete and/or monitor online background checks, complete and execute the signing of all leases, schedules, assignments, transfers and addendum forms according to established policies and procedures. Personally notify all applicants of the Manager’s decision (approved or declined) with respect to rental applications Assemble and provide move-in packages to new residents Coordinate reservations of elevators for move-ins and move-outs Promote accepted applicants to join the online payment program or Pre-Authorized-Payment program (PAP) Assist with the completion of incoming and outgoing suite inspections and document as required Actively monitor deficiencies in suites and common areas and produce work orders as required Ensure that the resident directory is accurate Be flexible with lunch hours and breaks to be available to prospective residents and appointments Maintain an orderly leasing centre with proper filing of all documentation and correspondence Other duties as assigned Requirements Weekend coverage and a vehicle/valid driver’s license Post-secondary education preferred Exceptional oral and written communication skills Strong interpersonal skills Strong command of MS Office products: Word, Excel, PowerPoint etc. Yardi experience an asset Detail-oriented; ability to resolve problems using facts, sound reasoning and common sense Self-starter with high degree of initiative, creativity and flexibility Property Management, administration and sales experience an asset Kipling supports equal opportunities and invests in a diverse and multicultural work force that values individuals with unique personalities, goals, backgrounds and views. This reinforces Kipling’s culture, enhances collaboration and makes for an inclusive work environment. Kipling will work with individuals requiring accommodation throughout the hiring process. If you require accommodation, please advise our HR team. We thank all applicants for their interest and effort in applying for this role. Only candidates selected for interviews will be contacted. Job Type: Full-time Pay: $55,000.00 per year Application Question(s) How many years of leasing experience do you currently have? Work Location: In person Apply

What you’ll do

Qualify prospective residents, conduct property and suite tours, negotiate and execute leases and renewals, and follow up with applicants to minimize vacancy loss. Provide front-line service to residents and visitors while managing leasing records, move-in coordination, marketing activities, inspections, and reporting.

Requirements

The role requires weekend coverage, a vehicle and valid driver’s license, strong communication and interpersonal skills, and proficiency with Microsoft Office. Post-secondary education is preferred; Yardi, property management, administration, and sales experience are assets.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leasing
• Customer Service
• Sales
• Resident Relations
• Property Tours
• Lease Negotiation
• Lead Generation
• Marketing
• Market Research
• Written Communication
• Oral Communication
• Problem-Solving
• Attention To Detail
• Microsoft Office
• Yardi
• Property Administration

Job areas

• Sales
• Customer Service & Support
• Marketing
• Administrative

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