Customer Service Representative

We are currently seeking to fill a full-time Customer Service Representative (CSR) role in our Intermodal Business Unit Customer Service team in Winnipeg. Working within a team environment, the CSR will provide day to day support to customers and work closely with Driver Service Representatives (DSRs) to ensure customer specifications are met. Communicating with customers to receive and enter orders as well as following up with rail service providers to check the status on orders. The CSR will also work to maintain customer accounts, including monitoring customer activity, documenting any issues, identifying new accounts, reporting weekly sales and activities to management etc. A full description of this position will be discussed with qualified candidates at an interview. The hours of work are Monday to Friday 8:00 am to 5:00 pm in the office. This role requires an individual keenly interested in a transportation career with the following: * Experience in operations and/or customer service (2-3 years) * Strong people skills working within a team environment * Exceptional verbal & written communication skills to develop a long-term relationship with our customers by gathering details of the customers’ business, identifying opportunities and reviewing commercial contracts * Ability to problem solve & influence outcomes * Excellent time management and organizational skills in handling volume of work, changing demands and various sources of information * Proficient use of MS Office programs such as Outlook, Excel and Word * Experience with TruckMate (TMW) an asset * Attention to details and information to ensure accuracy and transfer information to affected team members * Strong commitment to customer service to monitor status of key accounts and respond to issues after hours. *we are located outside of public transportation in Oak Bluff, the successful candidate will need to have reliable transportation to attend work each day. Why choose Kleysen? We provide a competitive salary based on skills and experience, and a full range of benefits including: * Permanent full-time employment * Educational Assistance * Health, Vision & Dental Benefits * Employee Assistance Plan * Life Insurance and AD&D * Employer Matched Pension Plan * Profit Share Program * Free parking * Social Club – Mix fun with work! More about us: Kleysen is one of the 40+ companies that make up the Mullen Group. We are forever growing, and we are always looking for new skilled employees to add to our team. Our business is driven by the passion, trust, and loyalty that our employees foster with each other and our vision. Other locations include Edmonton AB, Calgary, AB, Saskatoon, SK & Esterhazy, SK!! We will be recruiting immediately. Any interested applicants should include cover letter with salary expectations with your resume. *Kleysen is an equal opportunity employer, and we thank all candidates in advance for their interest in our company however only those selected for an interview will be contacted. *

The Customer Service Representative provides daily support to customers and coordinates with Driver Service Representatives to ensure specifications are met. They are responsible for order entry, monitoring customer accounts, documenting issues, and reporting sales activities to management.

Candidates must have 2-3 years of experience in operations or customer service and possess strong verbal and written communication skills. Proficiency in MS Office programs is required, and experience with TruckMate is considered an asset.

• Permanent full-time employment • Educational Assistance • Health, Vision & Dental Benefits • Employee Assistance Plan • Life Insurance • AD&D • Employer Matched Pension Plan • Profit Share Program • Free parking • Social Club

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Operations
• Communication
• Problem solving
• Time management
• Organizational skills
• MS Office
• Outlook
• Excel
• Word
• TruckMate
• Attention to detail
• Teamwork
• Relationship management
• Influencing Skills
• Influencing Without Authority
• Organizational Skills
• Order Entry
• Microsoft Excel
• Management
• Customer Service
• Sales
• Problem Solving
• Microsoft Outlook
• Time Management
• Detail Oriented

• Customer Service & Support
• Transportation
• Logistics
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week