Payments Operations Lead

ROLE DESCRIPTION Launching a payment platform that enables reliable, consistent and effective is one thing. Keeping it running cleanly and providing best in class customer service — every payment reconciled, every receipt sent, every new utility onboarded the same repeatable way — is another. This role exists to be the practical, a get-it-done mentality, someone that is customer first and will set the tone for the quality expectations of Klir Connect. This person will take what's working today with our first live customers and turn it into a real, scalable operating process as we bring on more utilities and more programs. This role will be the primary point between payment operations and the broader Klir Connect go to market motion. WHAT YOU'LL OWN Payments operations, primary responsibility * Merchant and Partner Onboarding - define the processes and manage the setup of new merchant accounts and payment partners within Stripe, including underwriting requirements, banking details, and go-live checks, so utilities and programs can accept payments without last-minute surprises. * Gateway operations — own the day-to-day health of the Stripe-based payment flow — reconciliation, failed payments, disputes, receipts, and the automatic confirmation emails testers and haulers rely on. * Reconciliation Management / Support - own daily and monthly reconciliation between Stripe, Klir Connect, and utility/program records; investigate and resolve discrepancies, chargebacks, and failed or duplicate payments; be the point person when a tester, hauler, or utility accounting resource requires assistance reconciling. * Utility and program onboarding — run the practical steps of bringing a new utility or program onto Klir Connect — starting with backflow, then FOG and liquid waste hauling — including data migration, configuration, and testing before anyone processes a live payment. * Support enablement — work with CX to fold Klir Connect payment questions into Klir's existing support channels, so testers and property contacts always have somewhere to go when something goes wrong. Be the primary escalation point for payment related inquiries. * Financial coordination — be the connective tissue between Klir Connect and Finance on convenience-fee reporting, payout timing, and recordkeeping. * Process documentation — turn what's currently being figured out one customer at a time into a documented, repeatable onboarding playbook ahead of our next wave of utility rollouts. * Compliance and audit trail — keep transaction records, receipts, and communications organized and defensible, consistent with Klir's SOC 2 controls and the security bar of the utilities and billing systems we integrate with. * Product input - identify customer friction points and value add opportunities from onboarding, reconciliation, and support into clear, prioritized feedback for Product/Engineering and assist with testing as needed. THE COMPETENCIES WE'RE HIRING FOR We care far more about how you think and operate than what your résumé says your last title was. * Operational clarity — you take a messy, first-time process and turn it into something repeatable, documented, and clean. * Comfort with money and detail — reconciliation, receipts, and payment records need to be right every time, and you double-check without being asked. * Judgment under ambiguity — you make good calls when the answer isn't obvious, and you know when to act, when to wait, and when to escalate. * Cross-functional coordination — you'll work across engineering, finance, CX, and utility customers, often within a single week. * AI fluency — you use AI tools to draft support responses, summarize reconciliation issues, or speed up documentation, and you bring that instinct to the team. * Steady under early-stage conditions — no two weeks look the same as an early hire on a brand-new business line, and that energizes you rather than unsettling you. * Bias for action - you value speed, getting things done and improving the product and experience vs. prolonged analysis. WHAT WE'RE NOT PRESCRIPTIVE ABOUT You don't need a specific "payments operations" title on your résumé. What matters is that you can point to evidence — from wherever it comes — that you bring order to ambiguous, detail-heavy work under real time pressure. Backgrounds we'd be open to: payments or fintech operations, revenue operations, implementation or customer onboarding, customer operations, or a strong early-stage generalist who can demonstrate the competencies above. Our Commitment To You * Our Dedication to Your Well-being: We value your contribution and recognize the importance of your peace of mind. We offer a competitive salary and benefits tailored to your market, ensuring you can focus on your best work without worries about your quality of life at home. * Leaving a Lasting Legacy: We commit to providing you with the opportunity to utilize your talents to create a meaningful and enduring impact on our species for generations to come. * Pursuit of Excellence: As part of a Y Combinator market-leading company, we ensure you have the chance to continually challenge yourself and strive for your personal best. * Balancing Serious Work with Fun: We guarantee you the opportunity to work within a team that understands the significance of our mission while maintaining a lighthearted and enjoyable work atmosphere. Our mission is paramount, but we believe in having fun along the way. * Values That Unite Us: You will work alongside a group of individuals who prioritize honesty, audacity, and unwavering unity. We stand shoulder to shoulder, aiming to be the difference between good and great in everything we do. * Supporting Your Success: Our leaders are unwavering in their dedication to your growth and success. They are committed to helping you become the best version of yourself through fearless feedback, a focus on personal growth, and a culture of transparency. * Competitive salary and benefits for your market. A hybrid culture with genuine flexibility. A small, founder-led exec team that will invest in your growth. And a rare chance to build a new business line, inside a company already trusted by water utilities, from its earliest days. Plus the chance to shape a genuinely new business line from its earliest days — one built on top of a mission we take seriously: clean, safe water made more affordable and accessible for everyone.

Lead the operational setup and daily management of the Stripe-based payment platform, including merchant onboarding and financial reconciliation. Establish scalable, documented processes to ensure reliable payment flows and high-quality customer support for utilities and programs.

Seeking a detail-oriented operator with a bias for action who can bring order to ambiguous, early-stage environments. Experience in fintech, revenue operations, or customer onboarding is preferred, along with the ability to coordinate across engineering, finance, and CX teams.

• Competitive salary • Market-tailored benefits • Hybrid culture with flexibility • Professional growth investment

Identified from the job description. Confirm important requirements above.

• Payment Operations
• Merchant Onboarding
• Financial Reconciliation
• Stripe
• Process Documentation
• Cross-functional Coordination
• AI Fluency
• Customer Support
• Compliance
• Data Migration
• Risk Management
• Operational Scaling

• Finance & Accounting
• Management & Leadership
• Customer Service & Support
• Technology
• Environmental & Sustainability

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week