Assistant Store Manager

Company Description Kotn creates elevated essentials designed for everyday moments, prioritizing quality, comfort, and timeless design. We believe in crafting products that enhance your daily life by combining exceptional craftsmanship with practical functionality. As a Certified B Corporation, Kotn is committed to social and environmental responsibility, focusing on ethical and sustainable practices to impact communities positively. Role Description This is a full-time on-site role located in Little Burgundy or Royalmount for an Assistant Store Manager. The Assistant Store Manager will support the Store Manager and Area Manager in overseeing daily operations, ensuring an excellent customer experience, achieving sales goals, and managing staff. Responsibilities include fostering a welcoming environment, implementing retail strategies, maintaining operational standards, ensuring loss prevention, and facilitating staff training and development. Qualifications Strong customer satisfaction and customer service skills to create a positive shopping experience. Excellent communication skills to effectively interact with customers, team members, and management. Experience in store management with proficiency in supervising daily operations and achieving sales targets. Knowledge of retail loss prevention to ensure security and reduce shrinkage. Ability to lead and motivate a team in a fast-paced retail environment. Exceptional organizational and problem-solving skills. Adaptability and a commitment to maintaining Kotn's standards of service and quality.

The Assistant Store Manager supports the Store and Area Managers in overseeing daily operations and achieving sales goals. Key duties include managing staff, ensuring a high-quality customer experience, and maintaining operational and loss prevention standards.

Candidates must have experience in store management and a proven ability to lead teams in a fast-paced retail environment. Strong communication, organizational, and customer service skills are essential for success in this role.

• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Satisfaction
• Customer Service
• Communication
• Store Management
• Daily Operations Supervision
• Sales Target Achievement
• Loss Prevention
• Team Leadership
• Staff Motivation
• Organizational Skills
• Problem Solving
• Adaptability

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Environmental & Sustainability

Minimum experience

2+ years

Apply by

Sep 13, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available