Sales Associate

Job summary

The Sales Associate is responsible for welcoming customers, providing product information, and offering styling guidance to ensure an enjoyable shopping experience. Key tasks include processing transactions, maintaining store merchandising standards, and managing inventory and returns.

Job details

Company Description Kotn creates elevated everyday essentials designed to enhance ordinary moments. The company believes that daily-wear clothing deserves the same thoughtfulness and quality as special pieces, because people spend most of their lives in them. Kotn focuses on beautiful, functional products that positively impact comfort and quality of life. As a Certified B Corporation, Kotn is committed to high standards of social and environmental responsibility. Role Description The Sales Associate role at Kotn is an on-site position based in Montreal, QC. This role is responsible for welcoming customers, providing product information, and offering styling guidance to support a thoughtful and enjoyable shopping experience. Day-to-day tasks include assisting customers with size and fit, processing transactions, maintaining store cleanliness and merchandising standards, and restocking inventory. The Sales Associate also supports store operations by handling customer inquiries, managing returns and exchanges, and contributing to sales goals through attentive, service-focused engagement. Qualifications Customer service and communication skills to engage thoughtfully with shoppers and understand their needs. Sales and retail experience, including comfort with POS systems and handling cash or card transactions. Attention to detail in merchandising, visual presentation, and store maintenance. Ability to work collaboratively in a team-based environment and contribute to shared sales targets. Interest in apparel, product quality, and sustainable or responsible business practices. Availability to work a flexible schedule, including evenings, weekends, and holidays as needed. Proficiency in French Previous experience in retail apparel or lifestyle brands is an advantage but not required.

What you’ll do

The Sales Associate is responsible for welcoming customers, providing product information, and offering styling guidance to ensure an enjoyable shopping experience. Key tasks include processing transactions, maintaining store merchandising standards, and managing inventory and returns.

Requirements

Candidates should have retail experience, proficiency in POS systems, and strong communication skills. Proficiency in French and a flexible schedule including weekends and holidays are required.

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Team Collaboration · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication Skills
• POS Systems
• Cash Handling
• Visual Merchandising
• Store Maintenance
• Team Collaboration
• Styling Guidance
• Inventory Management
• French Proficiency

Job areas

• Retail
• Sales
• Customer Service & Support
• Environmental & Sustainability