Sales Lead

Company Description Kotn is dedicated to creating elevated essentials for everyday moments, combining simplicity, functionality, and high-quality craftsmanship. We believe that the items you use daily deserve as much thought and care as your most treasured possessions. Our mission is to design products that enhance your quality of life while remaining accessible and beautiful. As a proud Certified B Corporation, we are committed to sustainability and ethical practices in everything we do. Customer Experience & Service (70%) Customer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experience Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop Leverage reporting to provide value in merchandising and store changes, driving positive sales Resolving CEO’s in a timely manner in line with Kotn customer experience guidelines Operations (20%) Perform managerial duties including closing, opening and standing in for the Store Manager when needed Lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization Take initiative with ideating new processes to streamline operations and collaborate with Store Manager to provide a better omnichannel customer experience Supervise professional inventory counts as required Visual Merchandising (10%) Take ownership of merchandise presentation and maintenance to represent the brand vision and maximize revenue in accordance to visual guidelines Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment Ensure optimum product level volume is being upheld on the floor by restocking and communicating with the Market Manager when product levels are low What You’ll Bring: Integrity Be the face of the brand: maintains authenticity, live and communicate the Kotn values and ethos Communication Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities Adaptability Optimistically acclimates to environments of change whether through process, industry or organizational Collaboration Contributes to an environment that supports transparency and cooperation among others Additional Requirements: 1-2 years experience in a leadership role at a mid-volume, customer-driven retail environment Previous experience in operations and merchandise is a must A diverse set of interests and skills Must have basic knowledge of Microsoft Excel Compensation: $21-$23/hour

The Sales Lead is responsible for providing a best-in-class customer experience and managing daily retail operations, including cash handling and inventory. They also oversee visual merchandising to ensure the brand vision is maintained and revenue is maximized.

Candidates must have 1-2 years of leadership experience in a mid-volume retail environment and a background in operations and merchandising. Basic proficiency in Microsoft Excel is required.

• LeadershipPreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Inventory managementPreferred
• Retail operationsPreferred

Identified from the job description. Confirm important requirements above.

• Customer Experience
• Retail Operations
• Inventory Management
• Visual Merchandising
• Leadership
• Cash Operations
• Omnichannel Service
• Microsoft Excel
• Communication
• Adaptability
• Collaboration
• Merchandising

• Retail
• Sales
• Management & Leadership
• Customer Service & Support

Minimum experience

2+ years

Apply by

Sep 11, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available