Software Support Specialist (18-Month Contract)

Overview At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference. The Software Support Specialist plays a key role in the Immigration IT team that is responsible for implementing and maintaining internal desktop and web applications as well as designing application solutions to support business strategies. The successful candidate will be a quick learner with a positive attitude who is looking to join a fast-paced and exciting environment. What you will do Establish an understanding of our internal and client facing web applications Monitor service requests and provide first level support to internal/external users Prioritize multiple requests and respond in a timely manner Communicate effectively with internal and external users to understand the requests and offer solutions and/or escalate to the development team Create new accounts for users and maintain current accounts Change settings in legacy/new applications Update data in SQL Server database for ongoing changes Develop code in .NET Framework to make changes in current code or add new functionalities Perform functional and performance testing for current and new code Work with the development team to detect/fix bugs Nice to have experience with Azure DevOps What you bring to the role Bachelor’s or College degree in Computer Science is required 3 years of experience with SQL relational databases (Microsoft SQL Server Transact-SQL is preferred) and capable of writing SQL statements and procedures 3 years of experience in .NET Framework (C#, ASP.NET) Demonstrated knowledge of web technologies such as HTML, CSS, Bootstrap, JavaScript, jQuery Ability to work independently and with other team members Ability to communicate effectively with a variety of internal and external users Excellent analytical and problem solving skills with a strong attention to detail, and ability to synthesize large quantities of data/information KPMG Ontario Region Pay Range Information The expected base salary range for this position is $55,000 - $71,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. Providing you with the support you need to be at your best Our Values, The KPMG Way Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. Adjustments and accommodations throughout the recruitment process At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778. AI Usage We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework. We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

The Software Support Specialist will monitor service requests and provide first-level support for internal and client-facing web applications. They will also maintain databases, manage user accounts, and develop code within the .NET framework to implement new functionalities or fix bugs.

Candidates must hold a Bachelor’s or College degree in Computer Science and possess at least 3 years of experience with SQL relational databases and .NET Framework. Strong analytical skills and proficiency in web technologies like HTML, CSS, and JavaScript are also required.

• Bonus awards • Comprehensive and competitive Total Rewards program

• C++Preferred
• HTMLPreferred
• CSSPreferred
• JavaScriptPreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• SQL Server
• Transact-SQL
• .NET Framework
• C#
• ASP.NET
• HTML
• CSS
• Bootstrap
• JavaScript
• jQuery
• Azure DevOps
• Analytical skills
• Problem solving
• Technical support
• Database management
• Courage
• Employee Relations
• Web Technologies
• Positivity
• Quick Learning
• HyperText Markup Language (HTML)
• JavaScript (Programming Language)
• Artificial Intelligence
• Bootstrap (Front-End Framework)
• Bug Tracking And Management
• C# (Programming Language)
• Cascading Style Sheets (CSS)
• Communication
• Computer Science
• Relational Databases
• Problem Solving
• JQuery
• Microsoft SQL Servers
• Risk Analysis
• SQL (Programming Language)
• Business Strategies
• Web Applications
• Performance Testing
• Detail Oriented

• Technology
• Software
• Customer Service & Support
• Consulting
• Software Support Specialist
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Bachelor’s degree

Minimum experience

3+ years

Apply by

Aug 12, 2027

Posting language

English

Working hours

40 hours per week