Technical Product & Implementation Specialist

WHO WE ARE At KROON Electric, we specialize in delivering safe and reliable electrical solutions. We support end‑to‑end electrical contracting services across all sectors, backed by decades of experience. Powered by BCES Global, we offer the strength of a growing North American organization while staying true to our local roots, technical excellence, and our people‑first culture. WHAT WE OFFER Career growth and structured development and advancement plans Ongoing technical training and mentorship 100% employer paid benefits RRSP matching Competitive compensation and comprehensive benefits A strong safety-first culture Opportunities to travel, take on new challenges, and grow within the larger organization WHAT WE NEED We are seeking a Technical Product & Implementation Specialist to be the primary customer-facing expert responsible for leading product operations related to our SaaS platform. This role manages client onboarding, training, configuration, demonstrations, and front-line support. The Specialist plays a key role in customer success, ensuring users adopt and effectively utilize the platform. WHAT YOU WILL DO Platform Implementation & Configuration Lead full-cycle platform implementations for new clients. Configure client instances including procedures, asset classes, forms, and equipment setups. Maintain platform configuration standards and ensure consistency across accounts. Customer Support & Success Serve as the primary point of contact for our platform users. Provide front-line customer support and troubleshoot user issues. Escalate platform bugs or technical issues to the development team when needed. Product Demonstrations & Sales Support Conduct software demonstrations for prospective clients. Support sales discussions by showcasing key platform workflows and capabilities. Training & Onboarding Deliver user training sessions (remote or on-site). Develop onboarding materials and user guides. Support clients in adopting and optimizing the use of the platform. Product Feedback & Development Collect customer feedback and translate insights into feature requests. Collaborate with internal stakeholders and developers to enhance product functionality. WHAT YOU BRING Bachelor's degree in information technology, Electrical Engineering, Computer Science, or related field. 3-5+ years of experience in software implementation or a related technical client-facing role. Demonstrated project management experience running concurrent customer-facing projects with budgets and milestones. PMP Certification. Experience with running group training sessions or adult learning. Inquisitive and self-motivated with exceptional problem-solving skills. Strong communication and presentation skills with the ability to develop strong client relationships. Ability to travel throughout North America without restrictions. Fluent in both official languages considered is considered an asset. Existing knowledge of electrical engineering considered a strong asset. This position is an existing vacancy. Compensation will be commensurate with experience and may vary from the posted range based on a candidate’s skills, qualifications, geographic location, and the final role offered. Compensation Range $75,000—$95,000 CAD We are committed to providing accommodations upon request throughout the recruitment process, in accordance with applicable provincial and federal human rights legislation. As part of our hiring process, KROON may use technology, including AI‑enabled tools, to support screening and evaluation. All hiring decisions are made fairly, with human oversight, and in alignment with our commitment to equity and compliance.

The specialist will lead full-cycle platform implementations, configuration, and user training for new clients. They will also serve as the primary point of contact for customer support and assist the sales team with product demonstrations.

Candidates must hold a bachelor's degree in a technical field and possess 3-5 years of experience in software implementation or client-facing technical roles. A PMP certification and the ability to travel throughout North America are required.

• Employer paid benefits • RRSP matching • Competitive compensation • Technical training • Mentorship

• Problem solvingPreferred
• CommunicationPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• SaaS platform management
• Client onboarding
• Technical support
• Software implementation
• Project management
• Customer success
• Product demonstrations
• User training
• Troubleshooting
• Configuration
• Electrical engineering
• Presentation skills
• Communication
• Problem-solving
• Sales Support
• Intellectual Curiosity
• Customer Success Management
• Technical Issues
• Workflow Management
• Client Onboarding
• Self-Motivation
• Adult Education
• Budgeting
• Electrical Engineering
• Asset Classes
• Customer Support
• Customer Service
• Software As A Service (SaaS)
• Computer Science
• Information Technology
• Sales
• Problem Solving
• Project Management
• Mentorship
• Operations
• Project Management Professional Certification
• Presentations
• Product Demonstration
• Product Software Implementation Method
• Technical Training
• Troubleshooting (Problem Solving)
• Demonstration Skills

• Software
• Technology
• Customer Service & Support
• Engineering
• Management & Leadership
• Product Implementation Specialist
• Product Support Engineer
• Commercial Sales Representatives
• Sales Engineers

Minimum education

Professional degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week